Medical Information Specialist jobs in Toronto, ON
- McKessonMississauga, ON
- Provide reimbursement status updates and program information to healthcare professionals.
- The Patient Services Specialist plays a key role in supporting…
- Toronto Grace Health CentreToronto, ON M4Y 2G5
- $81,476–$97,286 a year
- Full-time
- Ability to manage sensitive and confidential information.
- Minimum 3 years of experience in healthcare privacy, compliance, risk management, or health…
- View all Toronto Grace Health Centre jobs - Toronto jobs
- Salary Search: Privacy Officer - Full-Time Permanent salaries
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Indegene: Medical Information Manager (Canada)
Easily applyTrilogy Writing and ConsultingToronto, ON- $140,000–$160,000 a year
- Full-time
- Experience in managing others within medical information department.
- Knowledge of IRMS medical information database (preferred).
- Q MedicalNorth York, ON
- $45,000–$55,000 a year
- Full-time +1
- Experience reviewing medical reports and professional working experience within a medical/legal/insurance field is an asset.
- Job Types: Full-time, Permanent.
- Schroeder Ambulatory CentreRichmond Hill, ON
- Part-time
- Stay up-to-date on the latest developments in health information management and technology.
- Diploma or degree from an accredited program in health information…
- Encompass Medical Experts IncNorth York, ON M6M 3Z5
- When reports are received from our medical professionals, the QA specialist carefully reads through each reports along with the accompanying medical…
- Michael Garron HospitalToronto, ON M4C 3E7
- Part-time +1
- Familiarity and understanding of release of patient information.
- Responsible for the timely and accurate coding and abstracting of patient related health…
- Michael Garron HospitalToronto, ON M4C 3E7
- Full-time +1
- On call
- Works with all relevant stakeholders to identify reporting, interface, custom scripts requirements, develop specifications, and define testing requirements for…
- Humber River HealthGreater Toronto Area, ON
- $75,585.90–$94,541.85 a year
- Full-time
- Monday to Friday
- Experience with CMaRS, Petal MD and medical terminology, preferred.
- Management and maintenance of Credentialled Staff electronic files and physician listings on…
- OceanMDToronto, ON M1N 2X7
- $95,000–$105,000 a year
- Full-time
- By replacing paper forms with digital tools, Ocean helps patients and providers connect, share health information, update patient records, book appointments,…
- Carefirst Seniors & Community Services AssociationToronto, ON
- $70,000–$80,000 a year
- Full-time
- Dental care
- Extended health care
- Support quality improvement initiatives by extracting and analyzing health information from multiple electronic medical record (EMR) systems.
- Carefirst Seniors & Community Services AssociationToronto, ON
- $70,000–$80,000 a year
- Full-time
- Dental care
- Extended health care
- Support quality improvement initiatives by extracting and analyzing health information from multiple electronic medical record (EMR) systems.
- Fresenius Medical CareRichmond Hill, ON L4B 4W6
- $90,000–$110,000 a year
- Full-time
- Weekends as needed
- Lifting requirements include setting up portable booths, occasional lifting and transporting medical equipment and supplies for purposes of in servicing…
- Schroeder Ambulatory CentreRichmond Hill, ON
- $104,244–$122,640 a year
- Permanent
- Support integration between imaging systems and hospital information systems (HIS/EMR).
- The role supports diagnostic imaging workflows, including image…
- Schroeder Ambulatory CentreRichmond Hill, ON
- Permanent
- Schedule appointments using electronic medical record (EMR) systems.
- Demonstrated ability to handle confidential information with professionalism and discretion…
- Schroeder Ambulatory CentreRichmond Hill, ON
- $56,465.50–$66,430.00 a year
- Permanent
- Weekends as needed +1
- Maintain accurate referral tracking records, patient waitlists, and patient information within electronic medical records.
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Patient Services Specialist, Western Canada
Job details
Full job description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
About the Role
The Patient Services Specialist plays a key role in supporting patients, healthcare providers, and payers by coordinating administrative and reimbursement-related activities for Patient Support Programs. In this role, you will work directly with patients, physician offices, private insurers, and provincial drug plans to help facilitate access to prescribed therapies.
Your focus will be on ensuring complete and accurate documentation, expediting reimbursement decisions where possible, and delivering a positive, professional patient experience. This position is ideal for candidates who enjoy patient-facing administrative work, problem-solving, and collaborating with multiple healthcare stakeholders.
This is a full-time, fully remote position for candidates residing in Western Canada (British Columbia, Alberta, Saskatchewan, or Manitoba). Shifts are scheduled within program operating hours of 8:00 a.m. to 8:00 p.m. EST.
What You'll Do
- Serve as a primary point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation.
- Collect, review, and submit reimbursement forms to private and provincial drug plans.
- Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates.
- Maintain accurate case notes, documentation, and patient records within program databases.
- Escalate complex cases or issues outside program scope in accordance with established procedures.
- Provide reimbursement status updates and program information to healthcare professionals.
- Support patient follow-up activities on behalf of physician offices to promote continuity of therapy.
- Respond to inbound inquiries and conduct outbound outreach via phone, email, and fax.
- Accurately document and report Adverse Events in accordance with program and regulatory requirements.
- Meet established service levels, quality standards, and performance metrics.
- Participate in process improvement, quality initiatives, and ongoing training activities.
Basic Qualifications
- High school diploma or equivalent combination of education and experience.
- 3+ years of experience in patient services, healthcare administration, reimbursement support, customer service, or a call center environment.
- Strong verbal and written communication skills in English.
- Experience interacting directly with patients, customers, or healthcare professionals.
- Strong administrative, documentation, and data-entry skills.
- Proven ability to manage multiple priorities while adhering to deadlines and service standards.
Preferred Qualifications
- Experience working in Patient Support Programs (PSPs), reimbursement support, specialty pharmacy, or healthcare navigation services.
- Knowledge of Canadian private and public drug reimbursement processes.
- Previous experience within the healthcare, insurance, pharmaceutical, or biotech industries.
- Experience working in a remote, virtual, or phone-based environment.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and case management systems.
- Strong attention to detail and the ability to manage sensitive patient situations with professionalism and empathy.
Work Location, Travel & Physical Requirements
- Candidates must reside in Western Canada (British Columbia, Alberta, Saskatchewan, or Manitoba).
- Must be legally authorized to work in Canada.
- Role requires extended periods of computer use, phone-based communication, and data entry.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,
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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
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McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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