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Full-Time Medical Office Assistant (MOA)

Health Care on Yates – Victoria, BC

Health Care on Yates is a collaborative primary care clinic dedicated to providing compassionate, patient-centered care to individuals and families of all ages. Our team includes nurse practitioners, pediatricians, registered nurses, and allied health professionals who work together in a supportive, team-oriented environment.

We are currently seeking an experienced, compassionate, and adaptable Full-Time Medical Office Assistant (MOA) to join our clinic team.

This role is ideal for someone who enjoys both the clinical and administrative aspects of medical office work, thrives in a fast-paced environment, and values teamwork, communication, and providing excellent patient care.

What You’ll Do:

Patient Care & Clinical Support

• Provide a warm, welcoming experience for patients and families
• Room patients and assist with patient flow throughout the clinic
• Obtain and record patient vitals, including height, weight, head circumference, blood pressure, and vision testing as appropriate
• Conduct urinalysis (urine dip testing) and pregnancy tests
• Handle and transport patient samples following clinic protocols
• Prepare exam rooms and procedure trays, including PAP and IUD setups
• Assist providers with procedures within MOA scope
• Clean and restock exam rooms and clinical spaces
• Monitor supplies and assist with inventory management and ordering

Administrative Responsibilities

• Schedule, confirm, reschedule, and manage patient appointments and waitlists
• Complete patient check-ins and check-outs
• Maintain accurate patient records and demographics within the EMR (MedAccess EMR)
• Scan, upload, and link documents into patient charts
• Process incoming and outgoing faxes, mail, and electronic communications
• Manage patient consent forms and documentation
• Send patient communications through EMR-integrated platforms, including Ocean
• Answer phones, respond to patient inquiries, and action voicemails/messages in a timely manner
• Assist with billing tasks, insurance verification, and third-party forms/requests as needed

Team & Clinic Support

• Support all providers and team members with daily clinic operations
• Participate in weekly team meetings and contribute to clinic workflow improvements
• Utilize Microsoft Teams as the primary form of internal communication
• Help maintain a clean, organized, and welcoming clinic environment
• Contribute positively to a collaborative and respectful workplace culture

What We’re Looking For

• MOA certification and/or equivalent medical office experience
• Experience working in a family practice, primary care, or pediatric setting preferred
• Strong communication and interpersonal skills
• Comfortable performing both clinical and administrative duties
• Strong organizational skills and ability to multitask effectively
• Professional, reliable, and adaptable in a busy clinic setting
• Ability to work collaboratively as part of a team and contribute wherever needed
• Familiarity with medical terminology, EMR systems, and patient communication platforms; experience with Med Access EMR and Ocean is considered an asset

Position Details

• Job Type: Full-time, Permanent
• Hours: 37.5 - 40 hours per week
• Schedule: Monday–Friday
• Shifts are primarily 8:00am–4:30pm. One scheduled closing shift per week (11:30am–8:00pm) is required. Additional closing shift coverage may occasionally be required to support vacation coverage, sick time, or clinic operational needs.
• Wage: Starting at $25/hour, commensurate with experience and qualifications.
• Benefits:
• Extended health, dental, and vision coverage
• Employee Assistance Program (EAP)
• On-site parking
• Supportive team environment

Additional Information

At Health Care on Yates, responsibilities are shared across the team to support overall clinic operations and patient care. We value flexibility, teamwork, kindness, and a willingness to help where needed. Roles and responsibilities may evolve over time to meet the needs of the clinic.

How to Apply

Please apply through Indeed or submit your resume and cover letter to crystal@hcoy.ca.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Work Location: In person

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Vision care

Application question(s):

• Do you have any experience with EMRs? If so, which ones?
• Please let us know a date that you would be able to start, if hired.
• Do you have your Medical Office Assistant Certificate?

Work Location: In person