We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.

Fraser Health’s Digital Patient and Provider Experience department is expanding and currently hiring for a position within the Video Collaboration Team. Are you ready to put your technical expertise, system design skills, and AV/video collaboration knowledge to their fullest potential? If so, we’d love to hear from you!

The Senior Business Analyst, Digital Patient and Provider Experience, is responsible for managing assigned projects, assisting team members and applying appropriate change management strategies as part of a project. You will provide advice, guidance, training and direction in the area of Video Collaboration solutions, internally to clients throughout Fraser Health. You are expected to adapt quickly and think of creative solutions to situations as they arise.

Key Responsibilities:

Analyse and provide system design recommendations in the area of video enabled systems that are used in both business and clinical settings within Fraser Health
Manage and support break-fixes for video enabled room systems such as Microsoft Teams, Zoom and Traditional Video Conferencing Rooms
Manage installation and commissioning of audiovisual and video collaboration systems
Create and optimize business processes to support the implementation and use of video conference hardware and software, such as client support, creating manuals and troubleshooting guides
Performs tasks such as confirming user requirements, identifying concerns with existing or planned systems and recommending appropriate upgrades and/or new systems
Performs preventative maintenance of AV and video enabled conferencing systems by performing duties such as testing, cleaning equipment, and ensuring that operating software versions are up to date
Provide VIP training and support for virtual town halls

Build your career experience as you:

Provide mentorship, support and system administration of an interoperable solution that enables integration of clinical and business workflows across core clinical systems at Fraser Health, numerous other regional and provincial integration initiatives.
Provide your excellent communication skills to convey technical message to audiences of different backgrounds
Provide consulting support for all phases of project development, implementation, and system operations management.
Support and enhance existing applications and environments.
Provider mentorship to team members

Are you motivated to join us? We will be looking for you to have the following:

Bachelor's degree in Computer Science, Software Engineering or related Telecommunications or Audio-Visual Field(s)
Related audiovisual certifications, such as: CTS, CTS-D, QSC, Biamp, Kramer, Extron, or Crestron Technician
5+ years of experience in the AV industry, managing enterprise-wide solutions

An asset to this role would be:

Experience with working on projects within departments such as Health Information Management and Redevelopment teams. AV and VC experience is required. Project Management experience with a focus on AV and VC is preferred.

This is a Full Time position available, located at Central City, Surrey BC with regular travel within the Fraser Health Authority region is expected.

Does this sound like an excellent role for you? If so, here are more reasons why you should apply:

A career with FH will offer you the opportunity to be a part of a dedicated team of experts in a dynamic and rewarding health care environment.
We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

#LI-DNI

Detailed Overview: Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems. Responsibilities:

Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.

Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.

Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.

Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.

Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.

Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.

Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.

Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.

Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Qualifications: Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

Demonstrated knowledge of health and corporate information systems.
Ability to analyze business processes and business specifications.
Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
Ability to develop innovative system/computing technology approaches and
solutions for customer business needs.
Analytical reasoning and problem solving skills.
Ability to communicate effectively both verbally and in writing.
Ability to deal effectively with others.
Ability to organize and prioritize work.
Ability to work independently and as a member of a team.
Physical ability to perform the duties of the position.