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Job Post Details

Safety Communications Officer (x2) - job post

Martin Recruitment Inc
Edmonton, AB
$24 an hour - Temporary, Full-time, Fixed term contract

Job details

Pay

  • $24 an hour

Job type

  • Fixed term contract
  • Temporary
  • Full-time

Shift and schedule

  • 8 hour shift
  • Afternoon shift
  • Rotating shift

Location

Edmonton, AB

Benefits

Pulled from the full job description

  • Wellness program

Full job description

COMPANY: The Government of Alberta

JOB TITLE: Safety Communications Officer

PLACEMENT TYPE: Temp / Temp To Perm (Est. 4 month contract)

COMPENSATION: $24/hour + shift premiums (up to +$8.25/hour)

ADDRESS: Central Edmonton

LOCATION: 100% on site

HOURS: Full-time with a rotating schedule. Must be willing to work mornings, evenings, and night shifts.

DUTIES & RESPONSIBILITIES:

The Safety Communications Officer will be responsible for supporting 4 different programs, including:

1st program - Work Alone Monitoring
  • Government employees that work alone have to regularly check in throughout the day in intervals using an online app.
  • When these government employees enter high-risk situations, the Safety Communication Officer is responsible for monitoring their check-in timers and checking in on agreed-upon intervals.
  • If the person does not answer, they are expected to gradually escalate their outreach methods. Sometimes this can result in needing to call 9/11 if the individual does not respond. In this situation, the police service will send an officer to go and perform a wellness check.

2nd program - Public Lines
  • This contact centre answers calls for 310-lands, 310-fire as well as the Office of The Chief Medical Officer.
  • 310-lands, is a provincial park enforcement line where citizens or government employees can call in to report suspicious activity or ask questions.
  • 310-fire, is a provincial phone line where citizens or government employees can call in to report wildfires or check in on the status of an active wildfire.
  • They will also be responsible for supporting the Office of The Chief Medical Officer. This is a line that is rarely used but it is available to the public in case citizens or government employees need to report the possible outbreak of a foreign disease or illness.

3rd program - Peace Officer Communications
  • As Peace Officers perform their day-to-day duties, sometimes they call into this line to get information regarding license plate checks, vehicle registration information, as well as driver's license information.

4th program - Confidential.
  • Confidential.

SOFTWARE:
  • AFRCS
  • CS1

MUST HAVES:
  • 3+ years of customer service experience somewhere that required complex problem solving & critical thinking
  • Polished communication & interpersonal skills
  • Strong computer & technology skills
  • MUST be able to work the required rotating shifts (Nights, Day, Afternoon)
  • Professionalism & ability to maintain high levels of confidentiality
  • Critical thinking abilities & ability to make decisions with limited information
  • Ability to stay calm under pressure
  • Creative problem-solving

LIKE TO HAVES:
  • Experience working with radios
  • Experience working with law enforcement or security
  • Experience in a high-pressure medical environment

PRE-EMPLOYMENT TESTING:
  • Criminal background check

WHY SHOULD YOU WORK HERE:
  • Opportunity for role to convert into a permanent role dependent on organizational needs and personal performance.
  • Great professional development opportunity with the ability to learn a lot about different government programs, and emergency procedures.
  • If converted into a permanent employee you will receive a pension, full benefits, and a stable long-term position.
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