Emergency Dispatch jobs in Toronto, ON

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Benefits:

• Competitive pay
• Career advancement opportunities
• Continuous support from a Career Centre representative to ensure success
• Life, Medical, Dental and Vision Insurance
• Company wide Recognition Program
• Overtime Pay

Position Overview:

Paragon is looking for a highly motivated individual for a Security Dispatcher at George Brown Polytechnic. The primary purpose of the Security Dispatcher is to be responsible for the overall coordination and dispatching of all security personnel to ensure the effective completion of all assigned tasks.

The hours for this position are rotating continental which requires you to work either day shifts or night shifts (0700-1900/1900-0700). The pay rate for the position starts at $19.50/hr and is based on a leveling system.

Role and Responsibilities:

• Facilitate and foster an environment that is inducive to learning through security initiatives and building meaningful relationships with community members and key stakeholders.
• Coordinate and dispatch all security personnel to ensure the effective completion of all assigned tasks and calls.
• Maintain accurate records and logs of all tasks and calls.
• Maintain effective and orderly operations in the absence of leadership.
• Provide excellent customer service to community members and assist with general inquiries and transfer to applicable persons or departments.
• Monitor and answer general and emergency phone lines.
• Monitor and operate the security alarm system and fire panel and dispatch security personnel in response to relevant emergencies and incidents.
• Monitor and operate all CCTV systems across all campuses.
• Monitor a wide array of media outlets including social media to report on potential emergency situations in relation to all campuses.
• Liaise with emergency services and third-party alarm monitoring company as required.
• Liaise with other College departments and third-party contractors with relation to security issues or functions.
• Perform access control functions such as contractor and after-hours sign-in/out and key issuance, et cetera.
• Perform general office duties such as filing, clerical and other assigned duties.
• Escalate major incidents to management upon discovery.
• Assist with scheduled audits and tests of various security systems such as keysets, maglocks, emergency phones, panic alarms, interior and exterior lighting, et cetera.
• Assist with the training of new security personnel.
• Maintain training certifications on an annual basis or as required.
• Be up to date with security and College policies and procedures.
• Other duties as assigned by College Administrators or Paragon Management.

Minimum Requirements:

• Must be available to work full time, day shift or night shift continental schedule (0700-1900/1900-0700).
• Ontario Security Guard Licence.
• Standard First Aid & CPR Level C.
• Smart Serve Certification.
• 911 & Emergency Services Communication or related law enforcement post-secondary program graduates preferred.
• 2 years of security experience in post-secondary, related security experience or security training/formal education.
• 1 year of dispatch or call taking experience.
• Excellent written and verbal communication skills.
• Strong computer literacy (Word, PowerPoint, Excel, Outlook) and acceptable typing skills.
• Working knowledge of Provincial Offences Act, Criminal Code of Canada, fire prevention, crowd management techniques, crime scene preservation and basic investigative techniques.

This job posting is for an existing vacancy.

Not qualified for this position? Please return to our company’s Indeed profile and apply to another role!

https://ca.indeed.com/cmp/Paragon-Security-1/jobs

"Paragon Security is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request and all reasonable measures will be taken to accommodate the needs of the applicant through the interview process and while employed.”

Job Types: Full-time, Permanent

Pay: From $19.50 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Flexible language requirement:

• French not required

Application question(s):

• Are you a graduate of an Emergency Services Communications or related program?
• Can you commit to both a day shift or night shift schedule?
• Are you currently in school or returning to school in September 2026?

Experience:

• Security Guard: 1 year (preferred)
• Dispatch/Call Taking: 1 year (preferred)

Licence/Certification:

• Ontario Security Guard Licence (required)

Work Location: In person