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    • At least 3 years experience as a Customer Service professional for a manufacturing company.
    • Liaise with customers and carriers to schedule both shipment pick-up…
    • View all Minerals Technologies jobs - Brantford jobs - Customer Service Representative jobs in Brantford, ON
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    • Place packages in designated areas for the delivery or Linehaul team.
    • Unload trailers and verify freight against manifests.
    • Lift up to 50 pounds / 23 kg.
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    • Comfortable working inside truck trailers and package delivery vehicles.
    • Learn and properly execute company-established package handling methods.
    • Comfortable working inside truck trailers and package delivery vehicles.
    • Learn and properly execute company-established package handling methods.
    • Acquire and maintain knowledge of local infrastructure including roads, customers and delivery receptacles.
    • Notify your insurance company as to the use of your…
    • Safely operate a company vehicle while complying with all traffic laws and company policies.
    • Follow all company Health & Safety policies and procedures.
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    • This position is part of a unionized bargaining unit.
    • Depending on a candidate’s relevant knowledge, skills, education, and prior experience, a higher hourly…
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    • Providing excellent guest experience through the delivery of exceptional products and service.
    • Accurately processing transactions including cash, debit, credit…
    • Receive, unload, and organize incoming shipments.
    • Pick, pack, and prepare orders for shipping.
    • Label, sort, and move products within the warehouse.
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    • Turn every incoming delivery into a success by ensuring smooth and accurate product flow.
    • With a distinctive product and service offering and complementary…
    • Provide excellent customer service while representing the company professionally on job sites.
    • Maintain ongoing communication with dispatch regarding schedules,…
    • Maintain a clean work area and follow company safety procedures.
    • We provide full-service metal fabrication, from cutting and forming through welding, assembly,…
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    • Learn and properly execute UPS package handling/delivery methods.
    • Employees must wear a company-provided vest, black pants, and dark brown or black boots.
    • Resolving discrepancies in deliveries and delivery documentation.
    • Maintain company standards for hygiene, housekeeping and warehouse organization.
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    • Ensuring the safe delivery of bulk product to our client’s fleet, heavy equipment, generators, or bulk tanks within a designated area.
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Job Post Details

Customer Service Representative - Manufacturing
Minerals Technologies
·
3.1
46 Morton Ave E, Brantford, ON N3R 7J7
$29–$34 an hour
Full-time
Apply now

Job details

$29–$34 an hour
Tuition reimbursement, Vision care, Dental care, Life insurance, Employee assistance program, Disability insurance
Full-time
46 Morton Ave E, Brantford, ON N3R 7J7

Full job description

Overview:
Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.

Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.

We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.
We put people at the center of everything we do - working safely, communicating openly, and managing our resources and businesses responsibly.


Company: American Colloid Company (ACC), a Minerals Technologies company, is well known for establishing the global standard for premium foundry-grade bentonite and green sand molding materials for the metalcasting industry since 1927.

Job Title: Customer Service Representative
Pay: $29.00/hr - $34.00/hr


What We Offer:

  • Competitive pay, commensurate with experience
  • Health/Dental/Vision plans
  • Life Insurance
  • Short Term Disability & Long-Term Disability
  • Educational Assistance
  • Employee Assistance Plan

Responsibilities:
While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationships. We strive to provide our customers with prompt and accurate service to promote customer loyalty.

Primary Duties & Responsibilities
  • Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquires
  • Enter, process, acknowledge and follow-up on customer orders received via EDI and e-mail. Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry, fulfillment, and delivery
  • Works closely with the Sales teams to understand current pricing and promotions; coordinates with our Global Shared Services team to maintain accurate pricing, promotions, and customer information.
  • Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues
  • Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Logistics.
  • Liaise with customers and carriers to schedule both shipment pick-up and delivery appointments
  • Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.
  • Reports, monitors and provides feedback to customers on complaints and corrective actions
  • Other duties as assigned

OE/Lean: Per department policy
Qualifications:
The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

Education: Associates degree preferred, but not required

Knowledge, Skills & Abilities: Customer Service experience; computer/data entry experience; good communication/organizational skills; ability to multi-task

  • At least 3 years experience as a Customer Service professional for a manufacturing company
  • Proficiency with MS Office and Outlook a must; experience with Oracle and EDI a plus
  • Excellent Customer Service, written and verbal communication skills
  • A high degree of professionalism
  • Strong collaborative, problem solving and interpersonal skills
  • Great organizational and prioritizing abilities
  • Superior multi-tasking abilities and very detail oriented
  • Must be reliable and able to work independently under minimal supervision
  • Desire to work in a fast-paced environment

Travel: Minimal

Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.

Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, phone calls, written letters and/or faxes.

Work Hours: Full-time hours required

Artificial Intelligence in the Hiring Process
We use technology, including artificial intelligence (AI)–enabled tools, to support certain aspects of our recruitment and selection process. These tools may assist with tasks such as reviewing applications, identifying candidates whose qualifications align with the role, scheduling interviews, or improving the overall efficiency and consistency of our hiring process.

AI tools do not make final hiring decisions. All employment decisions are reviewed and confirmed by qualified human decision‑makers.

We are committed to using AI responsibly and in accordance with applicable laws in Ontario and Canada, including privacy, human rights, and accessibility legislation. We take reasonable measures to ensure that AI tools are used in a fair, transparent, and non‑discriminatory manner.

If you require accommodation at any stage of the hiring process, or if you have questions about the use of AI in recruitment, please contact us and we will work with you to meet your needs.
Federal Applicant Information
This employer uses Indeed, Inc. to generate an AI-powered summary evaluation of your application for this job. By applying, you agree that your application will include such a summary. If you do not agree, do not apply through Indeed. Instead, contact the employer directly to find another way to apply.
Accommodations
If you would like to request an accommodation, contact the employer by email at mticareers@mineralstech.com.
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