Decision Support Analyst jobs in Ontario

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Governance & Control

Pay Details:

77 500 $/$77,500 - 115 200 $/$115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Insurance (TDI) is part of TD Bank Group, one of Canada’s largest financial institutions. With more than three million customers, TD Insurance offers a wide range of protection including credit protection, life, health, travel, home and auto insurance.

Our Governance & Control (G&C) function sits in the first line of defense (1B) and plays a critical role in safeguarding the organization by driving strong governance, oversight, and risk management practices. Within G&C, the Strategy & Transformation team drives transformation by shaping strategy, delivering the Target Operating Model, enabling effective performance management, and embedding a culture of innovation and colleague development.

Job Description

Are you a business analyst who thrives on solving complex business challenges, driving innovation, and making a real impact? Do you excel at analyzing processes, defining problem statements, and developing automation solutions? If so, this role is for you..

About the Team

The Strategy & Transformation team is a key part of TD Insurance’s first line of defense, ensuring strong governance and risk oversight. Strategy & Transformation plays a central role in shaping the future of Governance & Control; leading Strategy, Planning, OKR & Performance management, Innovation & Automation, Brand & Culture, & Reporting/ insights.

What You’ll Gain

This role offers the chance to develop a strong foundation in business analysis, technical skillsets, and risk management, with exposure to:

• End-to-End Business Analysis: Own the process from problem identification to solution development.

• AI & Automation Strategy: Get hands-on experience with data-driven risk oversight and automation tools.

• Project & Delivery Leadership: manage requirements, influence decision-making, and lead initiatives to launch.

• Governance & Risk Acumen: Gain deep exposure to control programs, regulatory requirements, and process optimization.
  

Job Requirements

What You’ll Do

In this role, you will be the bridge between data/reporting and telling the Governance & Control story to various audiences, playing a critical role in delivering on strategic initiatives:

1. Strong Analytical & Business Insight Capabilities

• Own and perform data analysis across multiple sources to identify trends, risks, and performance insights that inform decision‑making.
• Apply business analysis techniques (e.g., root‑cause analysis) to identify control gaps & data inefficiencies
• Translate complex data and findings into clear, actionable insights that support governance, control, and risk outcomes through building reports, interactive dashboards, etc…

• Demonstrate strong written and verbal communication skills, with the ability to influence and drive alignment.

2. Continuous Process Improvement & Optimization Mindset

Identify, assess, and recommend opportunities to continuously improve governance, control, and risk management processes to enhance efficiency, effectiveness, and scalability.

• Leverage data, KPIs, and performance insights to monitor process health, measure impact, and support evidence‑based improvements aligned to enterprise standards.
• Contribute to modernization and optimization initiatives by leading automation, standardization, and best‑practice adoption across Governance & Control programs.
• Develop tools and dashboards that streamline processes, drive efficiency, and support the Governance & Control story-telling

3. Collaboration, Innovation & Risk Culture

• Engage with cross-functional teams to align business needs with technology solutions.
• Contribute to self-service analytics and dashboarding capabilities to enable real-time insights for business leaders.
• Foster a culture of innovation, collaboration, and colleague development.

Other Requirements

What We’re Looking For

• Technical & Data Fluency: Expertise in Microsoft Power Platform (Power BI, Power Automate, Power Apps) is a strong asset.

• Business Analysis Expertise: Strong ability to analyze data, understand trends, and build recommendations for decision making.

• Critical Thinking & Problem Solving: Ability to assess business challenges and identify opportunities to drive improvement

• Project Management Skills: Experience managing multiple initiatives and working with cross-functional teams.

• Communication & Stakeholder Engagement: Ability to translate data into compelling story, driving insights & recommendations.

• Agility & Adaptability: Comfortable navigating ambiguity and working in a fast-paced environment.

• Governance & Risk Awareness: Familiarity with control programs (RCM, SOX, RCSA) is a plus.
  

#LI-TDI
#IN-TDI

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.