Corporate Head Office jobs in Edmonton, AB

Director of Operations (Process & Systems)

Turnkey Investment Properties

Edmonton, AB | Full-Time

Turnkey Investment Properties is looking for a Director of Operations (Process & Systems) to help build the machine behind our growth.

This is not a traditional construction management role. We are not looking for someone to simply keep projects moving day to day. We are looking for a hands-on operational architect - someone who can take a founder-led, high-opportunity business and turn it into a highly systemized, process-driven, scalable company.

You will work directly with ownership to capture what currently lives in people's heads, turn it into clear operational systems, and build a business that runs through SOPs, checklists, workflows, scoreboards, and accountability rhythms instead of memory, improvisation, and firefighting.

This is a rare opportunity for the kind of operator who loves solving complex operational problems, bringing order to chaos, and creating flow in a business where execution matters.

What this role is really about

The mission of this role is simple:

Build a system-dependent company that delivers predictable results in a high-flow, low-chaos environment.

That means creating the operating blueprint across construction and office operations so the company can:

• run on systems instead of tribal knowledge
• reduce founder dependence in day-to-day problem solving
• improve project flow, scheduling accuracy, and communication
• reduce friction and stress for both site and office teams
• create a model that can scale into new markets with consistency and control

You will not be managing construction in the conventional sense. You will be building the machine that builds the homes.

What you'll do

In this role, you will partner closely with the founder and team to document, simplify, and systemize the way the business operates.

Your responsibilities will include:

• Mapping and documenting the full construction and office operations lifecycle
• Building a master operational playbook with SOPs, visual checklists, and streamlined workflows
• Translating deep founder knowledge into repeatable systems the whole team can follow
• Standardizing core processes across field and office operations
• Improving scheduling accuracy, coordination, and operational flow
• Coaching team members through process adoption and continuous improvement
• Identifying bottlenecks, friction points, and recurring failures, then fixing them at the system level
• Building KPI dashboards and scoreboards to track execution and improvement
• Leading regular operational reviews and bottleneck-solving sessions
• Evaluating tools, automation, and AI opportunities that improve efficiency and scalability

What success looks like

This person will be successful when the company becomes more predictable, scalable, and less reliant on constant founder intervention.

Winning in this role looks like:

• a fully documented, adopted operational playbook across construction and office functions
• clear SOPs and visual checklists that teams actually use
• measurable improvements in workflow, coordination, and schedule reliability
• less chaos, confusion, and reactive problem-solving
• stronger buy-in from the team because the systems genuinely make work easier
• improved operational metrics such as cycle time, budget variance, on-time starts, or bottleneck frequency
• an operating model that can eventually be replicated in new jurisdictions with minimal deviation

What kind of person will thrive here

Our ideal candidate is a relentless executor with a manufacturing mindset.

You are likely a process engineer at heart, regardless of your title. You think in systems, flow, repeatability, efficiency, and root causes. You do not just solve today's problem - you build the system that ensures it does not happen again.

You may come from:

• manufacturing
• industrial operations
• prefab or modular construction
• production-based construction
• field operations
• another environment where throughput, quality, standardization, and repeatability matter more than heroics

You are probably a strong fit if you can point to real examples where you:

• took a messy, person-dependent operation and turned it into a well-oiled machine
• personally built SOPs, visual checklists, workflows, and operating systems
• led teams through change and got real adoption, not just compliance on paper
• eliminated bottlenecks and improved flow with measurable results
• reduced errors, waste, delays, or team stress
• built systems that scaled beyond one team, site, or location

What we are not looking for

This role is not for:

• a high-level corporate manager who delegates but does not build
• someone rooted in traditional construction thinking who cannot embrace a process-first mindset
• a people-pleaser who avoids accountability
• a theorist who can design processes on paper but cannot drive real implementation and adoption

Why this opportunity stands out

This role offers the chance to directly shape the future of the company.

You will help build the operational foundation for growth, reduce stress across the team, and create the systems that allow the business to scale into new markets. It is a high-impact opportunity for someone who wants to leave a visible mark, work directly with ownership, and potentially grow into broader operational leadership over time.

This is the kind of role for someone who wants the challenge and autonomy of an entrepreneurial environment, but with an established business and real momentum behind it.