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Computer Support Specialist jobs in Calgary, AB

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    • The support Specialist will work closely with the operations teams, providing support and expertise for the franchisees as required.
  • View similar jobs with this employer
    • Remote support and monitoring tools.
    • Maintain accurate documentation, inventory records, and support ticket updates.
    • Daily on-call stipend while scheduled.
    • Experience providing dealer support or technical customer service.
    • Provide feedback to improve product support and customer experience.
    • Experience with ConnectWise Manage/Automate and remote support tools.
    • This role includes an after-hours on-call support-shift rotation monthly which may include…
    • POS (Point-of-Sale) Services: deployment, maintenance, and support for POS payment solutions, retail systems, and multi-site coordination.
    • 4+ years of experience in IT support, systems support, or IT operations.
    • Provide white-glove support to leadership and operational teams.
    • Coordinate access and use of computer networks.
    • Monitor the performance of computer systems and networks.
    • Evaluate and install computer hardware, networking…
    • Coordinate access and use of computer networks.
    • Monitor the performance of computer systems and networks.
    • Evaluate and install computer hardware, networking…
    • Respond to users experiencing difficulties with computer.
    • Supervise other technical support workers in this group.
    • Travel expenses not paid by employer.
    • Monitor the performance of computer systems and networks.
    • Evaluate and install computer hardware, networking software and operating system software.
    • Respond to users experiencing difficulties with computer.
    • Report on the performance of computer systems and networks.
    • Other trades certificate or diploma.
    • Evaluate and install computer hardware, networking software and operating system software.
    • Maintain, troubleshoot and administer the use of local area networks…
    • Respond to users experiencing difficulties with computer.
    • Supervise other technical support workers in this group.
    • Resolve product and service related problems.
    • Provide deskside support to team members both locally and remotely across Canada.
    • Implement and maintain equipment standards, policies and support processes.
    • Établir de solides relations professionnelles de travail avec divers intervenants et membres de l’équipe.
    • Prêter assistance dans la préparation de notes de…
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Job Post Details

Fix Network logo

Collision Support Specialist - job post

Fix Network
3.9 out of 5 stars
Calgary, AB•Remote
From $75,000 a year - Full-time

Job details

Pay

  • From $75,000 a year

Job type

  • Full-time

Full job description

Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees. Their main role is to help users troubleshoot and resolve technical issues with products or services. The support Specialist will work closely with the operations teams, providing support and expertise for the franchisees as required.


Core Competencies

Autonomy

Teamwork

Time management

Problem solving

Planning

Adaptability and Flexibility

Communication

Result Orientation

Organized

Initiative and creativity

Customer Relationship Management


Job Duties

Vehicle reinspection for warranties requests, quality control inspection and Best Practices follow up.

Performing estimate reviews and bring recommendations to reach the insurers standards and provide coaching on estimating systems.

Documenting customer interactions: Support specialists need to document all customer interactions, including the nature of the problem, the solution provided, and any follow-up required in the Franchise Management System.

Collaborating with area manager and other teams, to escalate issues and provide feedback to improve performance.

Coaching and training on : insurance guidelines; estimating system; APU usage for DGIG, TD, others; parts program usage

Analyze root causes of operational malfunctions and provide resolutions in a timely manner

Support Franchise with various request from shop, information, immediate assistance and support.

Redirect requests to the appropriate person.

Support shop on closing files ex; payment request, in finals)

Coverage for catastrophes (hail AB-Ont-QC, flooding BC, tornado QC)


Requirements

College Diploma or Bachelor’s Degree

Valid Canadian driver's license and excellent driving record

Ability to travel extensively in the region covered and sometimes elsewhere in Canada, as needed

Knowledge of Microsoft Office Suite (Outlook, Word, Excel and Powerpoint)

At least 3 years of industry experience

Damage Appraisal experience

Production management skills

Strong communication skills


Work Conditions

Expected to be in shops most days

Travel may be required Ability to attend and conduct presentation
Compensation starting at $75,000 annually, based on experience and qualifications.

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