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Complaints jobs in Richmond, BC

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    • Support Screening Officers with escalated operational matters, including complaints and security incidents.
    • Conduct performance reviews and champion employee…
    • Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate.
    • Analyzes issues and determines next steps.
    • Screens incoming calls for department, attending to routine enquiries from within TransLink and subsidiaries as well from outside agencies or representatives (…
    • You will also be responsible for answering inquiries and addressing complaints from Owners.
    • LICENSED JUNIOR STRATA MANAGERS - BC Interior, Vancouver Lower…
    • Resolve any customer complaints in a friendly, courteous manner.
    • Advise manager or designated supervisor of all serious complaints or incidences.
    • Investigate deviations, complaints, and quality issues.
    • The ideal candidate will play a crucial role in ensuring that our products meet the highest quality…
    • BUSINESS SERVICES MANAGER, TEMPORARY FULL-TIME (1.0 FTE)*.
    • This position will commence as soon as possible and is a one-year temporary assignment with the…
    • Ability to troubleshoot issues in the field, resolving customer complaints by investigating problems, develop solutions, prepare reports and making…
  • View similar jobs with this employer
    • Resolve third‑party return site disputes arising from customer complaints, logistics issues, or processor concerns, applying a solution‑focused approach.
    • Performs monthly unit inspections and assisting with annual inspections, responding to processing enquiries and complaints.
    • Manages in-take of residents.
    • Work with colleagues when necessary to resolve customer complaints;
    • You’ll be part of a team that plays a key role in connecting customers with the help they…
    • Employment Type:* Full-Time, Temporary.
    • Proactively address client needs, and perform routine branch transactions.*.
    • Customer Service: Provide exceptional customer service by addressing inquiries, providing updates on shipment status, and resolving any concerns or complaints…
    • Implement/suggest preventative measures to reduce number of complaints.
    • Resolve all customer complaints for a win/win outcome.
    • Respond to and resolve guest concerns, complaints, and operational issues in a timely and professional manner.
    • Pay: *$71,720.37 per annum.
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Career Resources:

Paladin Airport Security Services logo
Service Delivery Manager
Paladin Airport Security Services
·
2.4
Richmond, BC
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$70,000 a year

Job type

Full-time

Shift and schedule

Afternoon shift

Full job description

Service Delivery Manager


We are currently hiring 12-month term Service Delivery Managers based out of Vancouver International Airport.

Summary

The Service Delivery Manager leads screening checkpoint operations, ensuring strong performance, regulatory compliance, and a safe, efficient passenger experience. This role is responsible for driving operational excellence, leading frontline teams, and partnering with stakeholders to support seamless airport security operations.

Responsibilities

  • Own screening checkpoint operations and drive compliance across the board
  • Build and maintain strong relationships with aviation security stakeholders
  • Hit daily KPIs while ensuring full adherence to Standard Operating Procedures (SOPs)
  • Lead, coach, and mentor Screening Officers, fostering an engaged and motivated team
  • Conduct performance reviews and champion employee recognition
  • Apply progressive discipline when needed, fairly and consistently
  • Document and compile detailed security incident reports, capturing key details, timelines, and actions taken
  • Support Screening Officers with escalated operational matters, including complaints and security incidents
  • Conduct workplace investigations alongside People & Culture and senior leadership
  • Handle day-to-day administrative tasks that keep operations running smoothly
  • Other duties as assigned

Qualifications

  • Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
  • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
  • Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
  • Knowledge of relevant security and employment legislation
  • Strong operational focus, ability to work under pressure and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset
  • Additional duties as required

Salary: $70,000

Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.

This role is fully based at Vancouver International Airport (YVR).

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