Complaint Investigator jobs

Xpera Risk Mitigation & Investigation (Xpera) is Canada’s premier national provider of risk mitigation services. Our comprehensive offerings empower clients to enhance business performance and maintain operational continuity by equipping them with the expertise and tools necessary to manage risks at all levels. Our innovative solutions encompass investigations, labour dispute management, evacuation support, emergency security, and emergency staffing. With these solutions, we collaborate with our clients as a proactive partner, poised to assist them in addressing current crises or developing strategies to mitigate potential future risks. More information about Xpera can be found at xpera.ca.

We serve a diverse population across Canada and beyond. We strive to reflect that diversity within our workforce and ensure that every employee can be their authentic self.

Adventurous, respectful, determined: We lead with ‘yes’, trust in our shared expertise, embrace innovation while holding each other accountable to our shared vision.

Xpera is seeking a detail-oriented, organized, analytical, and adaptable Workplace Investigator to join our team. Reporting to the Regional Manager, this role is ideal for a professional who thrives in dynamic environments and is committed to conducting fair, thorough, and objective workplace investigations. The successful candidate will be responsible for managing a diverse caseload across the Lower Mainland, with occasional travel to other regions within British Columbia as required. Working closely with clients, employees, and key stakeholders, the Workplace Investigator will play a critical role in conducting workplace and regulatory body investigations in alignment with policies and legislation, and delivering clear, defensible findings.

This is a senior-level investigator opportunity for experienced professionals—not an entry-level position. Enjoy the flexibility of working remotely from anywhere in British Columbia. This is an excellent opportunity for someone looking to grow with the organization. As Xpera continues to expand, the role has the potential to evolve into a leadership position, offering increased responsibility, leadership opportunities, and career advancement.

This position may be structured as either an hourly or salaried role, depending on the candidate's experience, qualifications, and overall fit. For candidates hired on an hourly basis, compensation will be up to $60 per hour, based on experience, knowledge, and qualifications. For candidates hired on a salaried basis, the annual compensation range is $80,000–$110,000 CAD, commensurate with experience and expertise.

As part of our selection process, shortlisted candidates will be invited to complete a brief writing exercise and experience review. The successful candidate will also be required to complete a criminal record check as a condition of employment.

What You Will Do:

• Conduct detailed investigations of individuals in response to client requests through the use of video recorded interviews using a trauma-informed approach. Interviews include the Complainant, Respondent, and any relevant witnesses.
• Gather and review documentation and evidence gathered during the conduct of each investigation, including e-mails, records, policies and procedures, electronic evidence, video and photographic evidence, etc.
• Conduct investigations on various workplace related matters, including bullying and harassment, sexual harassment, discriminatory harassment and code of conduct/policy violations.
• Report findings in a clear, logical, coherent, and unbiased manner to clients in accordance with relevant guidelines, as well as Xpera standards and best practices.
• Conduct intellectual property investigations via site attendances.
• Document files accurately with file activity and all information gathered, including video recordings.
• Provide status updates to clients as required.
• Maintain current on industry standards and participate in staff meetings and training for information sharing purposes.
• Attend court or legal proceedings as required.

What You Will Bring:

• A Bachelor's Degree or equivalent combination of post-secondary education and relevant work experience with preference given to candidates with a minimum of 5 to 7 years of workplace investigation experience.
• Education or certification in investigative interviewing, as well as trauma-informed interviewing.
• Experience in labour relations and workplace investigations involving bargaining unit employees preferred.
• Knowledge of all levels of the Canadian court system, insurance law, and privacy legislation is an asset.
• A valid Private Investigator License issued by the Ministry of Public Safety and Solicitor General.
• A valid driver’s license and satisfactory driving record with a reliable vehicle currently licensed for business/commercial purposes.
• Ability to collect, analyze and disseminate investigative results in a timely manner to an appropriate audience for the purpose of meeting clients’ needs.
• A strong proficiency with Microsoft Office, especially with Word and Excel.
• Exceptional communication and written skills.
• An ability to work under pressure to meet demanding timelines while maintaining focus on the task at hand.
• Client-focused, results-oriented, decisive, and creative problem-solving solutions.

Why Work With Us:

• Competitive compensation based on experience.
• Comprehensive benefits and RRSP packages from your first day of employment.
• Great employee perks including discounted gym memberships, shopping discounts, and recognition awards.
• Employee referral incentives.
• Business casual environment.
• Opportunity for career growth and development.
• Supportive and collaborative team environment.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

In accordance with Human Rights and Accessibility legislation, Xpera is an equal opportunity employer who is committed to providing an inclusive and barrier-free recruitment process. Applicant should advise Human Resources if they require any type of accommodation during the recruitment process.

Unsolicited Outreach Statement – Recruitment Agencies:

Xpera Risk Mitigation & Investigation will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact Xpera employees or managers directly to present candidates. Be advised Xpera will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. Xpera welcomes resumes submitted directly from candidates.

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