Community Service Worker jobs in Calgary, AB

Navigate Complexities. Create Change. Together. This is our purpose at CUPS.

Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

We have two opportunities for Response and Recovery Workers to join our team at CUPS. Working hours fall Monday to Friday between 8:00 to 4:00, and will be full-time.

The Response & Recovery Worker at CUPS is responsible for welcoming individuals to CUPS by creating a caring, dignified, and trauma-informed experience for all clients. In this role, your primary responsibility is to provide a safe and supportive environment for individuals accessing services and resources at CUPS. Your duties will include responding to suspected drug poisonings and medical emergencies outside of the CUPS building and within a designated First Aid Response area around our building. Your purpose is to ensure that a client's needs are assessed and met appropriately while engaging individuals who are ready to explore steps toward recovery services at CUPS or within the community.

You will work efficiently with clients with complex concerns to identify the most pressing needs and provide high quality and accurate guidance and connection to the best resources available, both internally and externally. You will ensure that interested individuals connect to internal team members where appropriate to provide a warm handoff to increase service efficiency and positive client experience.

Location: Onsite, CUPS - 1001 10 Ave SW, Calgary

Reports to: Manager, Coordinated Care

Contract type: Temporary 1-year term

Schedule: Monday to Friday 8:00am -4:00pm

Starting hourly rate: $24.35 to $25.32

Key Responsibilities

• Provide short-term services to clients with straightforward resource/referral requests, while connecting clients with longer term/complex service needs to the appropriate support worker
• Monitor client safety and wellbeing, including withdrawal symptoms, possible drug poisoning, and immediate need inside and outside the building
• Respond to drug poisonings and provide first aid and naloxone administration according to assessment and withing CUPS Policy and Procedure
• Prioritize outside surveillance, wellness checks and engagement with individuals when people are present; otherwise, an active presence in Triage 1 area, monitor common areas and support wellness checks
• Accurately enter all required response interventions and actions taken to support engagement and referrals
• Remain up to date on internal changes to programs, services and personnel to ensure accurate care plan development and warm hand-offs of clients to colleagues
• Maintain a calm, welcoming environment
• Deescalate, answer questions and support clients making connections at CUPS
• Develop warm and trauma-informed relationships with CUPS clients, creating consistency in client experience

Employment Requirements

• 1-2 years of relevant work experience as an asset, preferably within the addictions and mental health field and/or the homeless serving system of care.
• Experience working in distress and/or high-stress situations is an asset, which may include emergency and first aid response.
• Resourcefulness and knowledge of community resources and social support systems.
• Demonstrated experience providing first point of contact service to diverse variety of clients who may be experiencing mental health, addiction, poverty & trauma concerns

What You Bring

• This position may include driving clients within the city limits, within regular working hours. The successful candidate must hold a valid Class 5 Driver’s License and a clean Driver’s Abstract. Proof of both is required.
• Current First Aid and Basic Life Support (BLS) certification
• Training, experience and confidence in de-escalation considered an asset

Work Conditions

• Exposure to trauma and emotionally complex cases.
• May be exposed to infectious waste, diseases, conditions, etc.
• Manual dexterity required to use desktop computer and peripherals.
• Intermittent physical activity including walking, standing, sitting, and lifting (minimum 35lbs)

CUPS envisions a Calgary where everyone is respected and can live healthy, fulfilling lives. To do this, we’re building a culture of inclusion and belonging, guided by our values and a commitment to truth and reconciliation.

If you're passionate about supporting Calgarians and expanding our impact, we’d love to hear from you. We value lived experience, including from folks who reflect the clients we serve, as much as formal qualifications. For accommodations during the recruitment process, contact HR@cupscalgary.com.

Ready to Join Us?

Submit your resume and cover letter, including your salary expectations.

We thank all applicants for their interest; only those selected for interviews will be contacted.

Pay: $24.35-$25.32 per hour

Expected hours: 40.0 per week

Application question(s):

• Do you hold current First Aid and Basic Life Support (BLS) Certifications?
• Do you have a valid Class 5 Driver's License?
• What motivated you to apply for this role at CUPS?

Work Location: In person