Community Senior Support Services jobs in North York, ON

Senior Delivery Lead - Toronto

We are looking for an ambitious, experienced Senior Delivery Lead to join our team. At Sokin, we are building a world-class delivery enablement team that can help our teams remove the borders, barriers and burdens from global business.

Delivery Enablement at Sokin is all about striving for best-in-class performance of our teams, providing the right people, tools and processes that allow them to deliver products that drive real value for our customers and the business.

This is an opportunity for someone who wants to be part of something challenging and transformative and who will play a critical role in coaching and supporting our incredible teams into the next phase of their journey and beyond.

About us:

Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.

Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:

• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations

We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.

Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.

The Role

In this role, you will work closely with Product Managers and delivery teams to understand their individual ways of working, including Agile maturity, challenges, and opportunities for improvement.

Partnering with the Head of Delivery, you will help shape and advocate for the Delivery Framework, define and track north star metrics, and provide coaching, mentoring, and guidance to support teams in achieving their goals.

You will proactively identify and remove impediments to fast, high-quality, high-value delivery, collaborating both within Product Engineering and across wider stakeholder groups such as Operations. Where required, you will also take direct ownership and leadership of business‑critical delivery initiatives.

Requirements

• You have a deep understanding of Agile methodologies, frameworks and principles, but most importantly, are able to flexibly adapt these to individual teams and real-world challenges
• You are an excellent communicator with the ability to engage and inspire from individuals with varied roles, backgrounds and seniority levels
• You are experienced in leading and implementing change from both a human and process standpoint, with a wide toolbox of resources to influence and coach effectively
• You have experience leading complex, critical business-impacting projects across multiple teams, able to lead these projects with clarity, calmness and effective stakeholder and team management
• You are an excellent facilitator, confident in leading effective meetings and workshops
• You’re able to identify and analyse trends, impediments and opportunities at both a team and company level, developing potential solutions to support continuous improvement
• You are extremely effective at building relationships and promoting team culture, with the ability to drop into and back out of teams as you coach them through individual challenges and opportunities
• You will have, and promote, a mindset for continuous learning and experimentation to effectively influence change across the business
• You are organised and methodical, able to confidently prioritise your workload and understand where to add value

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.