Circles of Support Accountability jobs

Company Overview

My Garage Auto & Tire is Airdrie's premium independent auto service centre, combining the quality and capability that drivers expect from a dealership with the personal care and honesty that they deserve. Positioned at the top of the local auto service market, My Garage serves clients discerning clients who aren't price shoppers and instead value our quality of work, attention to detail, superior service experience and unmatched integrity. We operate our business a little differently, truly looking out for our clients and staff like nobody else.

Summary

In preparation for an expansion in August, we are seeking a skilled and experienced individual to join our Client Care team in an estimating and scheduling role. In this role, your primary focus will be to support our client-facing service advisors by estimating more complex repair operations and pre-building repair orders for upcoming appointments. This position will include stepping into a more traditional service advisor role as needed to cover team member vacations and so on. (Did you know that My Garage team members receive 5 weeks of paid time off per year? We'll get to that later.)

Qualifications & Responsibilities

This particular position demands a thorough understanding of vehicles, along with experience performing the following duties:

• Using labour guides and understanding labour overlap between related jobs.
• Using OEM service information to understand the full scope of a repair and the parts required.
• Using OEM maintenance schedules.
• Using digital parts catalogues to source parts from multiple vendors while considering quality, availability and cost.
• Understanding vehicle systems, components and how they work.

Additional duties will include:

• Editing technicians' digital inspection reports, including marking up photos: Adding text, arrows, circles, etc in order to illustrate points more clearly.
• Explaining repairs and maintenance to clients, including prioritizing repairs in order of importance.
• General client service including answering phone calls, emails and messages.

Compensation

Every My Garage team member receives a guaranteed, straight hourly wage with no commissions, incentives or other silly carrot-dangling involved. Anyone joining us in the estimator/scheduler role can expect to earn between $35 and $45 per hour depending on the value that they bring to the business. This value is influenced by many factors including:

• Skill: How good are you at the job?
• Attitude: Are you positive and a team player? Are you coachable?
• Capacity: In support of the team, how many tasks can you complete every day? Can you multi-task when needed?
• Professionalism: When interacting with our clients, how well to you represent the company?
• Punctuality and reliability.

Additional Compensation

Along with their hourly wage, the successful applicant can expect to receive:

• Health care benefits, a wellness spending account and RRSP matching.
• Four weeks of paid holidays per year, immediately upon hiring.
• 5 extra paid days off per year. (We take at least one long weekend every month.)
• A flexible schedule that accommodates their family and personal interests - with no nights, weekends or holidays.
• Team activities like closing the shop for two hours every Thursday and going out for lunch.
• Work for an honest business with an outstanding reputation, where you can take pride in the fact that clients never pay for a mistake or a service that they don't truly need.
• Work for an energetic, future-focused employer who values you, rewards you for extra effort and is always improving the business, pushing it forward.

Are you an automotive professional that demonstrates work ethic, accountability and integrity that is well above average? Do you want to be part of a business that does things right and truly cares about people? If yes, you might be a perfect fit.

Pay: $35.00-$45.00 per hour

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Work Location: In person