Cafe Manager jobs in London, ON

Job Overview:

A Restaurant Manager at Tim Hortons plays a vital role in driving day-to-day operations, ensuring top-tier guest service, and fostering a high-performing, positive work environment. Based in London, Ontario, this position requires a proactive, hands-on leader who exemplifies our core values, motivates the team, and ensures operational excellence.

Key Responsibilities:

Operational Excellence

• Lead daily operations with a “Guests Come First” attitude, model outstanding service.
• Ensure compliance with all Tim Hortons operational standards, food safety regulations, and sanitation protocols.
• Develop team schedules, assign duties, and maintain proper shift coverage.
• Serve as Floor Leader during peak periods to optimize service.
• Communicate daily focus areas and shift updates across teams.
• Support and execute company-wide incentive programs.

Financial Management

• Plan and manage budgets to achieve sales and transaction targets.
• Control key costs including food, paper, and labour.
• Oversee cash handling, deposits, financial reporting, and timecard verification for payroll.
• Monitor supply ordering and inventory levels to ensure efficient restaurant operations.
• Team Leadership & Development
• Recruit, train, and mentor a diverse and inclusive team.
• Foster a respectful, motivating workplace through daily huddles and open communication.
• Identify and develop high-potential team members for future leadership roles.
• Conduct regular performance reviews and provide ongoing coaching.
• Promote a culture of recognition using organizational tools and creative methods.

Health & Safety Compliance

• Enforce all health, safety, and employment standard policies.
• Conduct regular workplace inspections and ensure adherence to safety practices.
• Report incidents, injuries, or any non-compliance to the General Manager or Owner promptly.

Qualifications:

Experience:

Minimum 2–5 years in food service management, preferably in a high-volume setting such as a café, bakery, or restaurant.

Education:

High school diploma required; post-secondary education in hospitality or business is an asset.

Skills:

• Strong leadership, team-building, and organizational skills
• Excellent communication, conflict resolution, and negotiation abilities
• Proven ability to train, motivate, and manage performance
• Knowledge of restaurant financial practices and supply management

Certifications:

Serve Safe Certification or equivalent (or willingness to obtain)

Availability:

Must be willing to relocate (if required) and available to work flexible shifts, including weekends.

If you are interested in this role or want to learn more, kindly email hr@gillgroupcanada.ca with your resume and a reason why you would be a good fit to work this role.

We look forward to hearing from all of you!

We thank all those who submit applications; however, only those selected for an interview will be contacted. Gill Group is proud to be an equal opportunity employer (EOE).

Experience:

• Tim Hortons: 3 years (preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Store discount

Experience:

• Tim Hortoins: 3 years (required)

Work Location: In person