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    • Reporting to the Operations Manager, this role will support…
    • Have 3-5+ years of experience in IT support, systems administration, or CRM/business-systems administration.
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    • Capacity to support up to six (6) Partners across multiple locations.
    • 1 to 3 years of executive support experience or a combination of experience and post-…
    • At least 5 years of experience in administrative support role.
    • Plan and support meetings: book rooms, prepare and distribute documents, capture actions and…
    • Provide sales support to Home Services, Outbound business and Corporate clients.
    • Provide timely service & support to all clients.
    • Ad hoc support on special projects.
    • We also support internal promotion and community involvement.
    • They will also provide support in the onboarding of new…
    • Determines business requirements in collaboration with stakeholders using the systems.
    • Minimum five years experience in providing project/business solution…
    • You will also support business reporting, digital event sales content, and select event coordination.
    • Availability to work additional hours, including evenings…
    • Assist with inventory administration and maintaining accurate information in our business management system.
    • This is a diverse, hands-on position that supports…
    • 0–3 years of relevant work experience in business operations, administration, finance, customer support, or a similar environment.
    • This role is intended to allow our technical staff and project managers to focus on client service and project delivery by providing coordination and support…
    • Build lasting relationships with homeowners, builders, suppliers, and commercial customers to grow repeat business.
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Job Post Details

Business Support Administrator
Hexagon
53 Main St W, Dowling, ON
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
53 Main St W, Dowling, ON

Full job description

Overview:
Hexagon’s Autonomous Solutions division is looking for a Business Support Administrator – Order Entry & Order Management to join our team in Dowling, Ontario. Reporting to the Operations Manager, this role will support order entry, quoting, invoicing, and administrative activities while coordinating information between departments to ensure operational efficiency and customer satisfaction.


The Location: This position is based in Dowling, Ontario.

The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous, ensuring a scalable, sustainable future.
Responsibilities:
As Business Support Administrator – Order Entry & Order Management you will be responsible for these activities:
  • Accurately enter orders for parts, projects, and service requests into the ERP or order management system.
  • Verify pricing, product codes, quantities, lead times, and special instructions.
  • Maintain organized order documentation and records.
  • Prepare and assist in issuing quotes for parts and small projects.
  • Review customer requests to ensure accurate quoting.
  • Follow up on quote status and convert approved quotes into orders.
  • Prepare customer invoices for parts, projects, and service activities.
  • Ensure accuracy of labour, materials, and additional charges.
  • Respond to inquiries regarding orders, pricing, availability, and delivery schedules.
  • Provide timely order status updates to customers and internal stakeholders.
  • Assist Purchasing with creating purchase orders and communicating with suppliers.
  • Provide backup coverage for procurement tasks as required.
  • Ensure accurate information flows between departments.
  • Maintain filing systems and documentation.
  • Prepare reports, spreadsheets, and summaries.
  • Perform routine office duties such as scanning, filing, and emailing.
Qualifications:
Must Have:
  • High school diploma required; post-secondary education preferred.
  • 2+ years of experience in order entry, administration, or customer service.
  • Experience using ERP systems.
  • Strong attention to detail with a commitment to accuracy.
  • Proficiency with Microsoft Office applications including Excel, Word, and Outlook.
  • Excellent organizational and time management skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
Nice To Have:
  • Experience supporting purchasing, procurement, or supply chain activities.
  • Experience working in a manufacturing, industrial, mining, or service-based environment.
Key Success Factors:
  • Maintains a high level of accuracy in order entry, quoting, and invoicing activities.
  • Delivers responsive and professional service to customers and internal stakeholders.
  • Effectively manages multiple priorities while meeting deadlines.
  • Supports strong cross-functional collaboration and contributes to efficient business operations.
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