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    • Supports strong cross-functional collaboration and contributes to efficient business operations.
    • Reporting to the Operations Manager, this role will support…
    • Have 3-5+ years of experience in IT support, systems administration, or CRM/business-systems administration.
    • Provide on-site, hands-on user support.
    • Attending company and business events when required.
    • One of our goals is for this person to become our internal systems expert and develop strong knowledge of…
    • In this vital role, you will oversee daily operational functions, streamline administrative processes, and support team management to ensure the smooth running…
    • The main priority of the role is business development and lead generation, followed by administrative support and project coordination.
    • You will support approximately 20 Partners and their client portfolios, managing the end-to-end billing lifecycle across a diverse portfolio of engagements.
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    • Capacity to support up to six (6) Partners across multiple locations.
    • 1 to 3 years of executive support experience or a combination of experience and post-…
    • Performs general administrative support tasks within Operations, Supply Chain and Trade Compliance.
    • Will schedule and coordinate meetings, business travel and…
    • At least 5 years of experience in administrative support role.
    • Plan and support meetings: book rooms, prepare and distribute documents, capture actions and…
    • Ad hoc support on special projects.
    • We also support internal promotion and community involvement.
    • They will also provide support in the onboarding of new…
    • Experience: 5+ years of experience in financial tracking, technical procurement, or business operations— specifically supporting the technology department.
    • Support User Acceptance Testing (UAT): Work with project team members and business users to help coordinate testing, capture feedback, document observations,…
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    • 1-2 years of customer service or sales support experience preferred.
    • Advance to Business Development Rep role based on performance and business needs.
    • 3 years of relevant education and experience in arts administration, business, or a related field is considered a strong asset.
    • Standard 35-hour work week.
    • Conduct research and gather business insights to support leadership decision-making.
    • Assist with Sales support activities and lead tracking.
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Business Support Administrator
Hexagon
·
3.4
53 Main St W, Dowling, ON
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
53 Main St W, Dowling, ON

Full job description

Overview:
Hexagon’s Autonomous Solutions division is looking for a Business Support Administrator – Order Entry & Order Management to join our team in Dowling, Ontario. Reporting to the Operations Manager, this role will support order entry, quoting, invoicing, and administrative activities while coordinating information between departments to ensure operational efficiency and customer satisfaction.


The Location: This position is based in Dowling, Ontario.

The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous, ensuring a scalable, sustainable future.
Responsibilities:
As Business Support Administrator – Order Entry & Order Management you will be responsible for these activities:
  • Accurately enter orders for parts, projects, and service requests into the ERP or order management system.
  • Verify pricing, product codes, quantities, lead times, and special instructions.
  • Maintain organized order documentation and records.
  • Prepare and assist in issuing quotes for parts and small projects.
  • Review customer requests to ensure accurate quoting.
  • Follow up on quote status and convert approved quotes into orders.
  • Prepare customer invoices for parts, projects, and service activities.
  • Ensure accuracy of labour, materials, and additional charges.
  • Respond to inquiries regarding orders, pricing, availability, and delivery schedules.
  • Provide timely order status updates to customers and internal stakeholders.
  • Assist Purchasing with creating purchase orders and communicating with suppliers.
  • Provide backup coverage for procurement tasks as required.
  • Ensure accurate information flows between departments.
  • Maintain filing systems and documentation.
  • Prepare reports, spreadsheets, and summaries.
  • Perform routine office duties such as scanning, filing, and emailing.
Qualifications:
Must Have:
  • High school diploma required; post-secondary education preferred.
  • 2+ years of experience in order entry, administration, or customer service.
  • Experience using ERP systems.
  • Strong attention to detail with a commitment to accuracy.
  • Proficiency with Microsoft Office applications including Excel, Word, and Outlook.
  • Excellent organizational and time management skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
Nice To Have:
  • Experience supporting purchasing, procurement, or supply chain activities.
  • Experience working in a manufacturing, industrial, mining, or service-based environment.
Key Success Factors:
  • Maintains a high level of accuracy in order entry, quoting, and invoicing activities.
  • Delivers responsive and professional service to customers and internal stakeholders.
  • Effectively manages multiple priorities while meeting deadlines.
  • Supports strong cross-functional collaboration and contributes to efficient business operations.
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