Branch Support Specialist jobs

In 2025, Prosperity Credit Union emerged as an economic force and community partner in rural Saskatchewan. Built on a foundation of collaboration and community spirit, Prosperity Credit Union embodies the heart of rural Saskatchewan. With a deep understanding of the unique needs of our members, we are committed to delivering exceptional service and tailored financial solutions.

At Prosperity Credit Union, you'll find a workplace that values innovation, connection, and a shared commitment to enriching the lives of our members and communities. Join us in shaping the future of financial services in rural Saskatchewan while building a career you can truly take pride in.

Role and Responsibilities:

We are currently looking to fill the permanent role of Wealth Services Supervisor. Reporting to the Manager Wealth Services, this position provides leadership, operational oversight, and compliance support to the Wealth Services team at Prosperity Credit Union. The Wealth Services Supervisor is responsible for coaching and developing Wealth Specialists, Digital Wealth Specialists, and Wealth Support Officers while ensuring efficient operations, regulatory compliance, and exceptional member experience. Advisor portfolio coverage may be required during absences as necessary. Success in this role requires strong leadership, relationship-building skills, attention to detail, and a commitment to collaboration and continuous improvement.

We welcome applications from anyone willing to work from a Prosperity Credit Union service location. Travel will be required in this role.

Join our team and play a pivotal role at Prosperity as you:

Lead & Coach:

• Coach, mentor, and support the Wealth Services team to achieve sales and referral goals while delivering exceptional member experience
• Monitor team performance, provide ongoing feedback, coaching, and development opportunities
• Reinforce a consistent financial planning approach aligned with organizational values and ethical sales practices
• Support regional sales meetings, training initiatives, and product knowledge development across the Wealth Services team

Drive Operational Excellence:

• Manage onboarding and offboarding processes while providing training and guidance on internal procedures, compliance requirements, and the Aviso platform to ensure accurate and efficient processing
• Identify opportunities to improve workflows, enhance operational effectiveness, and strengthen the overall member experience
• Collaborate with cross-functional teams to support branch and organizational goals.

Support Strategy & Compliance:

• Ensure adherence to internal controls, privacy standards, AML/ATF regulations, and other regulatory requirements while escalating concerns appropriately and maintaining current compliance knowledge
• Represent Prosperity Credit Union within the community through networking events, financial literacy initiatives, and local partnerships
• Support business development opportunities and contribute to the strategic growth of Prosperity Credit Union.

Qualifications:

• High school diploma or GED required; a minimum of 5-7 years of job-related experience, including leadership experience. Education/Training experience would be an asset.
• A post-secondary degree and/or professional designation; or equivalent combination of education and experience is a definite asset.
• Mutual Fund Sales License (Investment Funds in Canada (IFIC)) or equivalent.
• Strong understanding of wealth management products, and services.
• Passion for co-operative values and for involvement with the local community.
• Exceptional interpersonal and relationship-building skills with staff, members, and community partners.
• Strong organizational, communication, and instruction capabilities.
• Valid Class 5 driver’s license

Perks and Benefits:

• Comprehensive benefits package
• Generous paid vacation and sick days to support employee health and well-being
• Collaborative work environment
• Generous matched pension plan
• Paid days off for professional development courses
• Preferred loan/deposit rates and service packages
• Relocation bonuses and reimbursement for eligible employees
• Staff and corporate events

Prosperity Credit Union is committed to inclusion, and we honor and celebrate everyone’s diverse experiences and perspectives. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know if you need any accommodation so that you can bring your best self to the application process and beyond.

All candidates under consideration for employment must successfully undergo a criminal background check and credit assessment and obtain a fidelity bond to meet the qualifications for the position.

Application Deadline: 2026/08/24

Pay: $74,740.00-$93,425.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Application question(s):

• Are you willing to travel to provide coverage at other Prosperity service locations?

Work Location: In person