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Bilingual Application Support jobs in Markham, ON

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    • We are seeking highly skilled Bilingual Travel Customer Service Representatives who have GDS experience and are TICO certified to support global client programs…
    • Proficient in computer skills, and adaptive to changes and updates of applications and programs.
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    • Minimum 1+ year of experience in technical support, help desk, or end-user support.
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    • 1–2 years of experience in customer service and/or technical support.
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    • Our client in Aurora, ON is actively looking for a Bilingual Accounts Payable to join their team.
    • Maintain multiple email inboxes and communicate professionally…
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    • Negotiate with reinsurers and identify solutions to support client file…
    • Work cross-functionally with internal stakeholders (regulatory, legal, and production teams) to support compliant product label development.
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    • Provide trauma-informed coaching to leaders to support respectful, culturally aware, and effective conversations.
    • Remote work flexibility anywhere in Canada.
    • Three to five years of related experience in a service desk, desktop support, or technical support environment.
    • Sitting for extended periods of time.
    • Provide full sales support coverage during Account Manager absences.
    • Collaborate cross-functionally, including occasional support with collections and…
    • Competency in MS Office (Word, Excel); ability to learn new software applications.
    • Must be legally eligible to work in Canada on a full-time basis at the time…
    • Effectively manage multiple accounts and provides customer support via email and telephone.
    • The Bilingual Customer Service Representative will be providing…
    • Competency in MS Office (Word, Excel); ability to learn new software applications.
    • Leverage our RRSP match and Employee Share Purchase Plan programs. .
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Job Post Details

Remote Bilingual Travel Customer Service Representative - job post

Aspire Lifestyles Americas, Inc.
2.9 out of 5 stars
Scarborough, ON•Remote
$24–$26 an hour - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $24–$26 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed
  • Holidays

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Employee assistance program
  • RRSP match
  • Extended health care
  • Work from home

Full job description

Position Title: Remote Bilingual Travel Customer Service Representative

Location: Remote – Ontario, Canada

Start Date: July 2026

Position Type: Permanent, Full-Time

Pay Range: $24.00 - $26.00 CAD per hour

This is a newly created permanent position

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Bilingual Travel Customer Service Representatives who have GDS experience and are TICO certified to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.

Why you will love working with us:

· Competitive hourly rate + performance-based incentives

· Full-time (40 hours/week), Fixed Schedules

· Paid training

· RRSP Match

· Medical, Dental & Vision benefits

· Paid time off

· Remote Work from home opportunity

· No sales required

What you will do:

· Deliver polished, professional service via phone, email, and chat

· Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits

· Book and manage customized travel for flights, hotels, and car rentals using GDS systems

· Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries

The goal of this role is to provide professional, seamless customer experience with every interaction.

What we are looking for in a successful candidate:

· Strong geographical knowledge and genuine passion for travel

· A passion for helping customers and solving problems

· Strong communication and interpersonal skills

· The ability to multitask across multiple systems and requests

· Attention to detail and strong time management

· Comfort working in a fast-paced, performance-driven environment

Experience:

· Valid TICO certificate (required)

· Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued

· Must possess relevant Travel Industry Certification in accordance with local requirements

· Hospitality, travel, or loyalty program experience is highly valued

· Minimum of 2 years of travel, airline, or hospitality experience

· Minimum of 2 years of interactive customer service experience

· Call center (1+ year) or high-volume service experience preferred

· Personal global travel experience is an asset

Language Opportunities:

We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages:

· Cantonese

Please note: Language placement may vary depending on the client program supported.

Work Requirements:

· Must be located in Ontario, Canada

· Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays

· Have a private work-from-home environment with reliable hardwired internet

· Ability to pass required background screening

· High school diploma or equivalent is required.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

INDCA

Job Types: Full-time, Permanent

Pay: $24.00-$26.00 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home

Application question(s):

  • Must be able to pass a pre-employment background screening.

Education:

  • Secondary School (required)

Experience:

  • Customer Service: 2 years (required)
  • Call center: 1 year (preferred)

Language:

  • Cantonese (required)

Work Location: Remote

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