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Job Post Details

Medical Case Manager
Medipac International Inc.
180 Lesmill Road, North York, ON M3B 2T5
$60,000–$80,000 a year
Full-time
Apply now

Job details

$60,000–$80,000 a year
Dental care, Employee assistance program, RRSP match, Extended health care, Company events, On-site parking
Full-time
Weekends as needed, Rotating shift, Holidays
180 Lesmill Road, North York, ON M3B 2T5

Full job description

Emergency Assistance Case Manager (RN)

Travel Medical Insurance | 24/7 Operations | Full-Time

*Status: Existing Vacancy

When Canadians experience a medical emergency abroad, they need more than insurance — they need calm, capable professionals guiding their care.

We are seeking a clinically trained RN or Medical Doctor (foreign-trained welcome) to manage medically complex hospitalized cases for travellers outside of Canada. This role blends clinical judgment, case management, and compassionate communication in a fast-paced international assistance environment.

This is a non-bedside role where your medical expertise directly impacts patient safety, recovery, and safe return home.

What You Will Do

· Manage complex admitted and high-acuity international medical cases

· Review and interpret medical records, diagnostics, and treatment plans

· Communicate directly with treating physicians and hospital teams worldwide

· Monitor medical progress and assess readiness for repatriation to Canada

· Coordinate air ambulance, medical escort, or commercial repatriation when appropriate

· Ensure care and services remain aligned with purchased policy benefits and limitations

· Apply sound clinical judgment to evaluate medical necessity and length of stay

· Provide clear, compassionate communication to clients and their families during stressful situations

· Maintain detailed, defensible documentation

What We’re Looking For

· Clinical training as an RN

· Fluency in English (spoken and written) is required due to the clinical documentation and international communication responsibilities of the role

· Strong understanding of acute care and hospital workflows

· Ability to confidently interpret complex medical documentation

· Calm, decisive, persuasive and empathetic communication style

· Highly organized with strong critical thinking skills

· Ability to manage multiple active cases in a dynamic environment

Assets

· Experience in a call centre, insurance or healthcare environment

· 2nd language (French/Spanish)

*Schedule Requirement

We are a 24/7 operation. Availability for rotating shifts, including days, evenings, weekends, and statutory holidays, is a condition of employment.

Overnight shifts may be introduced as operational needs evolve and may become part of the rotation schedule at a later stage of employment.

*Compensation & Benefits

Salary range: $60 000.00 to $80 000.00 per year.

Comprehensive benefits package available

*Recruitment Process Disclosure

We do not use artificial intelligence to screen, assess, or select applicants for this position.

Why Join Us?

Meaningful, mission-driven work supporting Canadians during medical emergencies abroad

A structured transition from bedside care into a specialized insurance and assistance role

Supportive team environment

Competitive compensation and benefits

Opportunity for long-term professional growth

If you are a clinically trained professional who combines strong medical judgment with compassion and clear communication, we would welcome your application.

*We are committed to providing accommodations for applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Pay: $60,000.00-$80,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • RRSP match

Work Location: In person

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