Customer Meeting Point Team Leader II

Candidate profile (title) What you'll need to have

Candidate profile (text) - Default language IKEA Canada is coming to London, Ontario, and we're looking for a Customer Meeting Point Team Leader to join the leadership team for our new small-format store.

Located at White Oaks Mall (1105 Wellington Road), this exciting new Customer Meeting Point represents a unique opportunity to bring the IKEA experience to a new community and make our home furnishing solutions more accessible than ever.

• You have previous leadership experience and enjoy coaching, supporting, and motivating co-workers to achieve team goals.
• You are passionate about sales and creating a great customer experience, with the ability to build positive relationships and turn customer needs into solutions.
• You lead by example and thrive in a fast-paced retail environment, inspiring your team to deliver excellent service and achieve sales results.
• You have a good understanding of the IKEA multichannel shopping experience and how to create a seamless customer journey across all touchpoints.
• You are a strong communicator who collaborates effectively with others and builds positive relationships across teams.
• You have experience following, documenting, and improving processes to support operational efficiency and enhance the customer experience.
• You are organized, proactive, and solution-oriented, with the ability to identify opportunities and solve problems as they arise.
• You have education in Business Administration, Retail Management, or a related field, or equivalent relevant work experience.

Key responsibilities (title) A day in your life with us

Key responsibilities (text) As the Customer Meeting Point Team Lead, you will play a key role in launching and leading this innovative retail format, creating an inspiring customer experience, and building a high-performing team. Together, we will help more people create a better everyday life at home through affordable, sustainable, and well-designed home furnishing solutions.

• Acknowledge local market specifics and lead the work of meeting customers' needs within our omni eco system to enable a smooth shopping experience and by providing inspiring home furnishing solutions and services.
• Lead team to promote and sell prioritized range and services connected to the commercial calendar through great customer meetings, sales steering, availability and influencing range presentation solutions.
• Secure effective, qualitative, and efficient daily operations within the assigned area of responsibility by contributing to customer satisfaction, goals and business standards achievement and if applicable, doing manager on duty service for the unit.
• Ensure compliance and safe work environment. Maintain a clean, organized, and safe workplace by ensuring adherence to IKEA’s Code of Conduct, internal policies, and local legislation related to health, safety, business, and environmental standards.
• Take direct lead with identifying, recruiting, retaining, and developing the many talents in the assigned scope of responsibility to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.

Team vision ( title) About this work area

Team vision (text) We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Local section (title) Why you'll love us!

Local section (text) Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Small CMP Team Leader II.

Join us as we bring IKEA closer to our customers in London and become part of an exciting growth journey for IKEA Canada!

The starting rate/ salary for this position ranges from 70800 CAD to 97350 CAD and will be based on relevant work experience.

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Your uniqueness makes Ikea better

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact HR.Canada@ingka.ikea.com

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.