Great people inhibited by some bad eggs
Encountered some amazing people who will be friends for life, some small instances of Managerial inadequacies, bias and outright ethically questionable actions.
I put this down to people, not the company, but I do feel like the structure of management overall stopped any action being taken at a ground level.
otherwise, the community here is key, very friendly and very approachable staff, If you're planning on starting here, make friends with recovery, self serve and cash and bistro.
Pay attention to what recovery staff say to you to ease their load.
I learned valuable skills , made a lot of friends, and most importantly helped a lot of people resolve issues.
returns isn't a numbers game, its a chance for a personal encounter with resolving a customers issue. It doesn't always go to plan, but keeping the wait time low, is not always the priority.
Customers, on the other hand. In my experience have run the gambit of being violent to offering money for your exceptional level of customer service. so flexibility with people would be a key skill.
this is not a job for someone wanting to coast.