Administrative Supervisor - Operations

Job description

Speedy Transport is an LTL carrier specializing in Canada to USA transportation and logistics for Canada, USA, Ontario, Quebec and North America. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to be one of central Canada’s premier carriers.

Position Summary:

The purpose of this position is to coordinate the day-to-day operations of a high-performance warehousing company and to lead the workforce to achieve safety, quality, service, and cost goals. This will be accomplished by taking a “Hands on” approach to everyday operations and staff issues.

Schedule:

• Monday to Friday
• 5:00 PM to 1:30 AM

Position Responsibilities:

• Supervise and coordinate the daily administrative functions of the Operations department to ensure efficient workflow and timely completion of tasks.
• Assign, prioritize, and monitor workloads to ensure service standards and operational deadlines are consistently met.
• Provide leadership, training, guidance, and day-to-day support to Operations Assistants and administrative staff.
• Oversee administrative activities associated with manifesting, freight documentation, and shipment processing, ensuring accuracy and compliance with company procedures.
• Monitor the processing of shipments to brokers and ensure documentation is completed accurately and within required timelines.
• Review and maintain customer accounts, ensuring information is accurate, current, and properly documented.
• Act as the primary point of escalation for customer inquiries, service concerns, and administrative issues, ensuring timely resolution and follow-up.
• Research customer concerns, coordinate with internal departments, and communicate resolutions in a professional and timely manner.
• Oversee the retrieval and distribution of Proofs of Delivery (PODs) and ensure outstanding documentation requests are completed promptly.
• Coordinate customer follow-up regarding unsigned delivery bills and other documentation discrepancies.
• Supervise the handling of customer pickup requests and ensure requests are processed efficiently and accurately.
• Monitor departmental administrative performance, identify workflow improvements, and recommend process enhancements to increase efficiency and service quality.
• Prepare, maintain, and analyze operational reports, customer records, and performance metrics for management review.
• Ensure departmental compliance with company policies, transportation procedures, and applicable regulatory requirements.
• Assist with employee scheduling, onboarding, training, and performance coaching for administrative staff.
• Foster a collaborative and customer-focused work environment while promoting continuous improvement and operational excellence.
• Perform other administrative and supervisory duties as assigned.

Position Qualifications:

• Previous supervisory or team leadership experience in an administrative, transportation, or logistics environment preferred.
• Minimum 3 years of experience in transportation, logistics, or office administration.
• Strong administrative, organizational, and document management skills with exceptional attention to detail.
• Proficient in Microsoft Office Suite, including Excel, Outlook, and Word.
• Experience using transportation management systems (TMS) or similar operational software is considered an asset.
• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.
• Demonstrated leadership skills with the ability to motivate, coach, and support a team.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

What does Speedy Transport have to offer?

• Benefits
• RRSP's + Company Matching
• Profit Sharing Program
• Family Oriented Culture
• Opportunity for Growth
• + more!

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.

#HP

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care

Experience:

• Administrative: 3 years (required)
• Logistics: 3 years (required)
• Microsoft Office: 3 years (preferred)

Work Location: In person