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    • Technical phone support to customers.
    • Diagnosing software issu es and b ugs, p e rforming a ppropriate fixes; working with other members of the technical…
    • View all Harris Computer Systems jobs - Remote jobs - Support Specialist jobs in Remote
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    • Respond to customer support tickets via live chat and email during assigned US business hours.
    • Contribute to support metrics such as response time, resolution…
    • Provides troubleshooting assistance of errors or issues with company software products; including identifying the issues, researching answers, and elevating to…
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    • 1–2 years of experience in a customer-facing technical support, or SaaS support role.
    • Comfortable learning new software platforms quickly; prior exposure to…
    • Serve as the escalation point for Tier 1 technical support issues.
    • 2–4 years of experience in technical support or client-facing engineering.
    • 3–5 years of customer-facing software support or troubleshooting experience in a Cloud/SaaS environment, or a relevant degree in IT, Engineering, Logistics, or…
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    • Provide customer support for deployment and usage-related software issues.
    • Manage multiple support projects with attention to detail.
    • Pay increases with continuous learning and advancement to new tiers of support.
    • Experience in a technical support role or troubleshooting technical issues,…
    • Provide occasional holiday and weekend support on call coverage, as needed, to support business and customer needs.
    • 2+ years of experience in technical support, software support, or customer service.
    • In this role, you'll be the front line of support for our customers —…
    • Must have relevant technical support experience with hardware, software, printers and connectivity issues.
    • Use remote support tools to troubleshoot customer…
    • 3–5 years’ experience in a technical support, application support, or similar role within SaaS or enterprise software environments.
    • 3+ years of experience in a client-facing on-premises software support role.
    • Act as the primary point of contact for incoming support requests via phone, online…
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    • Utilize advanced support technologies and processes engineered to achieve outstanding results.
    • Provide first level customer service/ technical solutions in…
    • Experience of working in an IT support role.
    • Mental Health First Aiders to support employee’s mental wellbeing.
    • Able to learn and adapt quickly.
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Software Support Specialist
Harris Computer Systems
·
3.3
Remote
$65,000–$75,000 a year
Full-time
Apply on company site

Job details

$65,000–$75,000 a year
Full-time
Remote

Full job description

Core responsibilities of the position include, but are not limited to, the following:

  • Technical phone support to customers

  • Documentation of all customer communication through internal ticketing system, Team Support.

  • Diagnosing software issu es and b ugs, p e rforming a ppropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.

  • Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications

  • Learning, understanding, imp lementi ng and training on a variety of software applications

  • Identification and communication of additional r evenue streams/opportunities

  • Providing regular and timely status reports and progress of assi gned wor k to the Manager of Support Services

Essential Qualifications:


The desired candidate m ust poss ess a high level of initiative, a ptitude and energy in order to succeed in a fast-paced environment. We also desire several of the following attributes:

  • 1-2 years c ustomer service experience in a technical environment required

  • Experience working within or as a vendor f or local government tax appraisal, assessment and collection groups a plus

  • Familiarity with using CRM Platforms to document all customer communication

  • History of use with Microsoft 365, Teams, and VOIP systems preferred

  • Demonstrated ability to leverage AI-assisted tools to improve research, docum entatio n, troubleshooting, and overall productivity.

  • Ability to identify customer business challenges and communicate opportunities for p rocess impr ovement, automation, or AI-driven solutions.

  • Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.

  • Ability to analyze custo mer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.

  • Strong organizational skill s wit h the ability to prioritize competing demands while maintaining attention to detail.

  • Commitment to continuous learning and adoption of emerging technologies and best practices.

  • Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.

Salary range: $65,000 - $75,000 USD per year.

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