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About Vista Services

Vista Services is more than just a financial partner – we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heaters, HVAC and residential infrastructure sector. Having both ownership from local management and a European Infrastructure Fund, we are a well-capitalized company looking to grow organically, geographically and by acquisition.

Job Purpose/Mandate

The Manager of Credit and Risk Management plays a key leadership role in managing credit and risk programs, while overseeing day-to-day activities for the team. This is a highly accountable position supporting key strategic initiatives to streamline and innovate credit assessment processes while reducing risk exposure to the business.

Responsibilities include managing the Credit Officer team and providing approvals for escalated consumer credit and partner applications, while enhancing policies and procedures, and creating new programs. Successful candidates will thrive in fast-paced environments to ensure effective service levels and demonstrate the ability to make informed decisions which comply with lender and regulatory requirements. This role requires people management experience with a focus on team objectives, career growth and employee engagement.

Duties and Responsibilities

• Develop and maintain comprehensive credit policies and procedures to guide credit decision-making processes and ensure consistency and compliance with regulatory standards.
• Provide credit approvals and grant exceptions on residential and dealer applications.
• Assess the creditworthiness of prospective dealers by analyzing financial statements, credit reports, and other relevant information to determine risk levels and make informed lending decisions.
• Manage ad-hoc team tasks such as verification of contract info (e.g. PINs, credit scores, etc.) in bulk securitization requests where delegation may be required.
• Implement strategies for managing credit exposure and minimizing bad debt losses.
• Provide best-in-class support and service to our dealers and sales team by onboarding new partners and approving leasing applications in a timely fashion.
• Provide leadership and guidance to the credit and risk management teams, including training, mentoring, and performance management to ensure high-quality work and professional development.
• Collaborate with internal stakeholders, including senior management, finance, sales, and legal departments, to communicate credit and risk-related issues, provide insights, and support strategic decision-making.
• Continuously assess and improve credit and risk management processes, systems, and tools to enhance efficiency, effectiveness, and accuracy in decision-making and risk mitigation.
• Own the creation and implementation of special projects relating to credit system enhancements, automation, policy updates and new lending channels.
• Communicate with the Partner Support Services and Sales Teams on contract requirements to ensure quality vendor training.
• Answer queries from internal and external sales staff pertaining to applications submitted for enhanced analysis and/or exception approval.
• Prepare detailed internal reports and dashboards.
• Make outbound dealer calls where required to collect additional underwriting information needed to make a funding decision.
• Uphold and embody company values in all work and interactions, contributing to a positive and supportive team culture.

People Management

• Responsible for hiring, training and onboarding new staff.
• Continuous training of staff on policies, procedures and software.
• Ongoing development of staff and effective succession planning.
• Partner with various department leaders and staff to maintain a strong knowledge and understanding of the needs of the business.

Knowledge and Skills

• Undergraduate degree or equivalent with 7+ years relevant work experience in Credit and Risk.
• Leadership and interpersonal skills with the ability to motivate a team, drive results, and foster a culture of continuous improvement and innovation.
• Financial/business acumen with consultative and problem-solving skills.
• Influencing skills that can be used to lead projects teams and build programs.
• Strong analytical skills with the ability to interpret financial data, perform risk assessments, and make sound credit decisions.
• Ability to manage pressure in an environment of high-volume processing with tight turnaround times.
• Sound knowledge of process management, business and operational functions including financial solutions and concepts.
• Ability to build rapport with clients, peers and direct reports.
• Proficient in software tools including MS Office and SQL.
• Ability to identify deficiencies, define problems and determine resolutions.
• Strong communication skills; written and verbal.
• Excellent time management and organizational skills; highly motivated self-starter.
• Strong attention to detail, organizational skills, and ability to prioritize tasks.

Other

• This is a permanent, full-time position representing a genuine, existing vacancy. No artificial intelligence are used in the recruitment or selection process

Job Types: Full-time, Permanent

Pay: $75,000.00-$85,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Work Location: Remote