Customer Service Representative

Customer Service Representative – Transportation Industry

VA is currently seeking a proactive and customer-focused Customer Service Representative to join our team. In this role, you will act as a key point of contact for both customers and drivers, ensuring timely communication, issue resolution, and a high level of service excellence.

Key Responsibilities

• Serve as the primary contact for customer inquiries, including pickup requests, shipment tracking, urgent situations, and complaint resolution
• Respond to driver communications regarding OS&D (Over, Short & Damaged freight), delays, and operational issues
• Accurately document all interactions and cases in accordance with company procedures and service standards
• Perform daily follow-ups on all open files (claims, customer requests, ongoing investigations, etc.) to ensure timely resolution
• Maintain and update customer records and system information to ensure data accuracy
• Identify recurring issues and trends, and proactively recommend process improvements to management
• Prepare and submit reports required by management within established deadlines

What We’re Looking For

• Experience in Customer Service in the transportation industry
• Available to work from 10h00AM to 18h30PM
• Bilingual (French and English to support customers all over Canada)
• Knowledge of AS400
• Mastery of Office Suite (Excel, Word etc...)
• Strong communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and organizational skills
• Customer-oriented mindset with a focus on service quality

What do we offer ?

• Earn up to $60,000 based on your experience and expertise
• Bring your experience with you! We recognize your years in the industry when granting vacation entitlement from day one
• 12 paid statutory holidays to recharge and enjoy what matters most
• 5 paid sick days annually for your well-being
• Comprehensive group insurance including medical, dental, life, and short- & long-term disability coverage

Job Types: Full-time, Permanent

Pay: Up to $58,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Have you ever worked with AS400
• What are your salary expectations ?

Experience:

• Customer service: 2 years (required)

Language:

• English (required)
• French (required)

Work Location: In person