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Job Post Details

Customer Service Coordinator - job post

18 Wheels Logistics
3.6 out of 5 stars
Burnaby, BC
From $42,000 a year - Permanent, Full-time

Job details

Pay

  • From $42,000 a year

Job type

  • Permanent
  • Full-time

Location

Burnaby, BC

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Casual dress
  • Extended health care

Full job description

18 Wheels Logistics is among the most respected names in the supply chain industry. We are a one-stop solution for Warehousing, Co-packing, and Transportation. What makes our business unique is the different lines of business we operate in, making us an attractive choice for customers.

We are looking for detail-oriented Customer Service Coordinators to join our team!

Notes: This is NOT a transportation position or an outbound call centre.

Accountabilities & Responsibilities Include (but are not limited to):

  • Serve as the primary point of contact for assigned customers via email, phone, and warehouse portals
  • Process customer orders accurately and on time, including data entry into the Warehouse Management System (WMS) or other internal systems
  • Coordinate with warehouse teams (receiving, shipping, inventory) to ensure smooth execution of customer requests
  • Organize and input orders into our WMS and monitor inventory levels of different SKUs on behalf of our customers
  • Generate inbound and outbound documents and coordinate with the applicable teams in processing customer order instructions
  • Monitor order status and provide customers with updates on shipment, inventory, and service inquiries
  • Investigate and resolve customer issues, discrepancies, or service concerns in a timely and professional manner
  • Maintain accurate customer records, reports, and documentation
  • Support daily administrative tasks including preparing reports, updating spreadsheets, and filing documents
  • Assist in continuous improvement initiatives related to customer service and operational efficiency

Skills & Qualifications:

  • Minimum one (1) year of WMS order entry experience
  • Minimum one (1) year of 3PL customer service experience
  • Strong proficiency with Microsoft Office
  • Strong detail-orientation, analytical, and organizational skills
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Ability to manage multiple tasks and meet deadlines
  • Ability to work independently and/or collaboratively

18 Wheels Logistics is proud of its commercial growth and cherishes the team members who are the heart of its organization. 18 Wheels is an equal-opportunity employer, that values diversity and inclusion and invites qualified applicants to join this winning team.

Job Types: Full-time, Permanent

Pay: From $42,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Application question(s):

  • Required Question: What are your salary expectations?
  • Required Question: Which WMS do you have experience with?
  • Required Question: Are you comfortable working in a warehouse office?
  • Required Question: Can you work full-time at 7185 11th Avenue, Burnaby? If yes, please provide your full availability (days and hours).
  • Required Question: Can you work full-time at 8335 Meadow Avenue, Burnaby? If yes, please provide your full availability (days and hours).
  • Required Question: Can you work full-time at 2929 188 Street, Surrey? If yes, please provide your full availability (days and hours).

Experience:

  • WMS Order Entry: 1 year (required)
  • Warehouse 3PL Customer Service: 1 year (required)

Licence/Certification:

  • BC Driver's Licence (preferred)
  • OFA 1 (preferred)
  • OFA 2 (preferred)

Work Location: In person

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