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    • Previous experience in customer-facing environments—such as sales, retail, hospitality, or call centers—is a strong asset, though not mandatory.
    • One year of experience in a call center or comparable high-volume customer service role.
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Job Post Details

Entry-Level Customer Account Associate - job post

Edmonton Marketing Solutions Incorporated
Sherwood Park, AB
$2,000–$4,000 a week - Full-time

Job details

Pay

  • $2,000–$4,000 a week

Job type

  • Full-time

Location

Sherwood Park, AB

Benefits

Pulled from the full job description

  • On-site parking

Full job description

Edmonton Marketing Solutions Incorporated is a leading business consulting and sales firm specializing in customer acquisition for top-tier telecommunications providers. We’re hiring a driven and professional Entry-Level Customer Account Associate to join our top-performing team in Edmonton. This is a standout opportunity for ambitious individuals to launch a rewarding career while representing one of Canada’s most trusted names in telecommunications.

As an Entry-Level Customer Account Associate, you’ll play a key role in promoting and selling residential services, including high-speed internet, TV packages, and wireless plans. You’ll connect with customers to understand their needs, present tailored solutions, and guide them through the complete sales process—from initial engagement to final enrollment. This role is ideal for driven individuals who enjoy helping customers and representing a respected telecom brand.

Essential Functions of the Entry-Level Customer Account Associate Role

  • Engage directly with residential customers to promote and sell home services, including internet, TV, security, and mobile plans.
  • Conduct personalized needs assessments to understand each customer’s current setup and recommend solutions that align with their lifestyle and budget.
  • Effectively communicate the features and benefits of products, emphasizing speed, reliability, and bundled savings.
  • Support customers through the full enrollment process, ensuring a smooth and positive experience from initial contact to activation.
  • Consistently meet and exceed sales and service targets, contributing to team goals and overall campaign success.
  • Maintain accurate records of customer interactions and sales activity using our CRM system for seamless follow-up and reporting.
  • Represent our company with professionalism and integrity, delivering a customer-first experience that builds trust and long-term loyalty.

Education & Experience Needed for the Entry-Level Customer Account Associate Role

  • A High School Diploma or GED is required to be considered for this role.
  • Previous experience in customer-facing environments—such as sales, retail, hospitality, or call centers—is a strong asset, though not mandatory.
  • Demonstrates a strong work ethic, with a competitive drive to meet and exceed performance goals.
  • Possesses excellent verbal communication and interpersonal skills, with the ability to build rapport and trust quickly.
  • Maintains a professional, positive attitude in all customer interactions and team settings.

Preferred Skills for the Entry Level Customer Account Representative Role

  • Strong drive to achieve goals and exceed expectations
  • Confident in handling customer questions and objections
  • Thrives in fast-paced, performance-driven environments
  • Collaborative mindset with a focus on team success
  • Quick learner with the ability to adapt to new tools and product updates

Discover exciting opportunities in sales and telecommunications at Edmonton Marketing Solutions Inc. Apply now via Indeed!

Job Type: Full-time

Pay: $2,000.00-$4,000.00 per week

Benefits:

  • On-site parking

Work Location: In person

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