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Operations Manager (Transportation)
Confidential
Mississauga, ON
$100,000–$120,000 a year
Permanent, Full-time
Apply now

Job details

$100,000–$120,000 a year
Dental care, Extended health care
Permanent, Full-time
Mississauga, ON

Full job description

Overview:

We are seeking a highly adaptable, detail-oriented individual to lead a team in a dynamic, fast-paced environment. This position involves overseeing day-to-day operations, managing frontline personnel, and ensuring the smooth execution of time-sensitive activities in alignment with organizational standards and compliance requirements. This role serves as a primary point of contact for drivers, dispatch staff, and customers, ensuring service commitments are met while balancing safety, compliance, and operational realities.

Key Responsibilities:

  • Lead operations in an Less than truckload environment
  • Manage execution of P&D and Shunter movements to meet service commitments
  • Ensure on-time departures, efficient routing, and proper driver utilization
  • Monitor freight flow, service delays, and exceptions, implementing immediate corrective actions
  • Use TMS tools to track dispatch activity, AS/400 experience preferred but not required
  • Partner with customer service and operations teams to address customer escalations and service issues
  • Communicate delays, exceptions, and recovery plans clearly and proactively
  • Balance customer expectations with operational and safety requirements
  • Support service recovery efforts to maintain customer satisfaction
  • Lead, coach, and develop dispatchers and operational support staff
  • Set expectations, monitor performance, and provide real-time feedback
  • Ensure appropriate staffing, training, and coverage during the shift
  • Foster a culture of accountability, teamwork, and operational excellence

Qualifications:

  • Transportation experience in an LTL environment
  • Proven leadership experience managing dispatchers and interacting with drivers and customers
  • Strong understanding of dispatch operations, driver management, and customer service
  • Ability to make sound decisions in a fast-paced, time-sensitive environment
  • Strong communication, conflict resolution, and problem-solving skills
  • AS/400 experience preferred, not required
  • Experience in high-volume terminal operation

Additional Requirements:

  • Capability to perform moderate physical tasks and adapt to various work environments.
  • Salary $100,000.00 - 120,000.00

This posting is for a new vacancy.

Job Types: Full-time, Permanent

Pay: $100,000.00-$120,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Application question(s):

  • Do you have experience in transportation or logistics?
  • Confirm years of supervisory/management experience?
  • Do you have AS400 Experience?

Work Location: In person

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