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    • This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
    • Must be able to lift 25 pounds.
    • Flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays.
    • This is a part-time permanent position .
    • Previous experience handling cash, processing transactions, or working with reservation and booking systems is considered an asset.
    • Able to work a flexible schedule, incl. weekends and stat. holidays.
    • Second language is an asset.
    • Job Types: Full-time, Part-time, Seasonal.
    • Flexible availability, including evenings, weekends, holidays, and extended shifts.
    • You'll be responsible for maintaining a visible security presence,…
    • Must be available to work all days of the week including weekends and holidays.
    • Reporting to the Chief Engineer, the Maintenance Worker is responsible for the…
    • Shift work consisting of scheduled hours with potential for rotating schedules, including evenings, weekends, holidays, and occasional overtime.
    • Non–profit experience, supervising volunteers and working with donors is an asset.
    • Basic knowledge of working with tools – drills, hammers, loppers, saws.
    • Must maintain flexible schedule to meet the business needs of a hotel environment, including weekends, evenings and holidays.
    • Job Types: Full-time, Permanent.
    • Paid holidays and generous paid time off.
    • Pay from $100,000 to $140,000 per year.
    • Meet with existing customers on-site and build relationships.
    • 14 paid holidays (stats plus, Christmas Eve, Boxing Day and Easter Monday), per year.
    • Function & Scope: *The Quality Assurance Coordinator proactively maintains…
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    • Day shifts – enjoy statutory holidays with your family.
    • Full-Time | Day Shifts Only | Paid Training | Career Growth Opportunities.
    • What We’re Looking For.
    • Open availability to work weekends and holidays based on business needs.
    • *** This is a seasonal part time position from Aug-November based on business needs…
    • Day shifts – enjoy statutory holidays with your family.
    • Full-Time | Day Shifts Only | Paid Training | Career Growth Opportunities.
    • What We’re Looking For.
    • Agency-sponsored social events (i.e., summer barbecue, annual holiday party, and team days).
    • This position is excluded from BCGEU membership.
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Job Post Details

Customer Service Representative - job post

Million Air
3.1 out of 5 stars
Vancouver, BC
From $23.50 an hour - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • From $23.50 an hour

Job type

  • Full-time

Shift and schedule

  • Weekends as needed
  • Evening shift
  • Holidays

Location

Vancouver, BC

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Designated paid holidays

Full job description

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?

Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.

Responsibilities and Duties of the Customer Service Representative:

  • Greet customers in a friendly, professional manner
  • Provide concierge services to pilots and customers including making reservations as required
  • Invoicing for services rendered to customers and pilots
  • Record customer preferences in Million Air internal system
  • Proactive preparation for all incoming aircraft
  • Provides timely feedback to the company regarding service failures or customer concerns
  • Partner with line service team to meet and exceed customer's service expectations
  • Keep hospitality bar stocked with snacks and beverages
  • Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

  • Customer focus- naturally outgoing/extroverted
  • Communicate with customers and employees in person, on phone, and through radio communications
  • Strong computer skills including Microsoft office products and point of sale programs
  • Basic mathematical knowledge
  • Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
  • Bi-lingual preferred

Reporting Relationship

This position reports to the Customer Service Supervisors.

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

  • Must be able to lift 25 pounds
  • Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
  • Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

  • Customer service experience preferably in the service industry
  • High School Diploma or equivalent
  • Entry level position
  • Ability to work evenings weekends, and holidays
  • Acceptable driving record
  • Ability to pass a background check
  • Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Pay: $23.50 per hour

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