The Opportunity
Description
This is a fully remote work-from-home contract opportunity with potential for extension based on performance and business needs.
Now Hiring Across:
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Newfoundland and Labrador
- Nova Scotia
- Prince Edward Island
- Saskatchewan
As a Technical Support Representative, you will provide first-level technical support and customer service for client products. This role is ideal for candidates who enjoy troubleshooting, helping customers solve problems, and working in a structured remote environment.
Why This Role Stands Out
- Fully remote work environment
- Competitive compensation
- Structured paid training and support
- Opportunity to gain experience supporting technical and medical-related products
- Potential contract extension and long-term opportunities
- Supportive and collaborative team environment
What You’ll Do
- Provide first-level technical support and customer service
- Troubleshoot and resolve technical issues using diagnostic tools and procedures
- Deliver empathetic, solution-focused customer support
- Accurately document customer interactions in electronic systems
- Coordinate with internal teams to ensure timely issue resolution
- Schedule service calls and follow up with customers as needed
- Maintain professionalism and ownership throughout the customer experience
Experience Required for Your Success
Work Environment Requirements
- Must reside in: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, or Saskatchewan
- Dedicated, distraction-free workspace required
- Hardwired high-speed internet connection required (Wi-Fi not permitted)
Minimum Qualifications
- Associate’s degree or certification from an accredited program for technical and/or clinical education required
- Minimum 2 years of experience in a technical support or clinical/medical device support role
- Experience using electronic documentation systems required
- Strong communication and comprehension skills
- Ability to type at least 30 WPM and pass language/grammar screening
- Comfortable navigating multiple systems and applications simultaneously
- Strong problem-solving and customer service skills
Preferred Qualifications
- Previous contact center experience
- Working knowledge of Microsoft Office applications including Outlook, Word, and Excel
Apply Today
Join a team where your technical expertise and customer support skills make a real impact while working from the comfort of your home.
