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With Medical Terminology Experience jobs in Victoria, BC

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    • Basic knowledge of veterinary/medical terminology is ideal.
    • Support a welcoming and positive experience for clients throughout their pet’s hospital visit.
    • Excellent English verbal and written communication skills; experience with medical terminology an asset.
    • Able to type with proficiency, including with the use…
    • Use office systems and medical terminology to help keep information organized and support efficient patient visits.
    • View all Saanich Centre Chiropractic Plus jobs - Victoria jobs - Medical Receptionist jobs in Victoria, BC
    • Salary Search: Medical Office Receptionist salaries in Victoria, BC
    • Required: Practical administrative, front-desk, and communication skills, including accurate recordkeeping, comfort with electronic medical records, and the…
    • Applicants with less experience will not be disadvantaged.
    • Competitive hourly pay, in line with specialist practices in Victoria and depending on experience.
    • Medical transcription and terminology experience;
    • Minimum 2 years Medical Office Assistant experience preferred;
    • Manages stock and re-orders medical supplies;
    • This level requires familiarity with equipment, procedures, products and the risk and safety issues associated with the job and environment.
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    • Grade 12, medical terminology, and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent…
    • Grade 12, medical terminology, and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent…
    • Grade 12, and two (2) years of recent related experience or an equivalent combination of education, training and experience.
    • Ability to deal with others effectively.
    • Grade 12, two year's recent, related experience or an equivalent combination of education, training and experience.
    • Grade 12 and two years' recent related experience or an equivalent combination of education, training and experience.
    • Ability to keyboard at 45 wpm.
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    • Grade 12 education and graduation from a Medical Office Assistant course, plus two years recent related experience in a health care setting; or an equivalent…
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    • Secretarial or Office Administration Certificate, Medical Terminology, and One (1) year's recent related experience; or an equivalent combination of education,…
    • Grade 12 and two year's recent related experience or an equivalent combination of education, training, and experience.
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Job Post Details

Client Services Team Leader
WAVES Emergency Specialty Veterinary Hospital
947 Langford Parkway, Langford, BC V9B 0A5
From $25 an hour
Full-time
Apply now

Job details

From $25 an hour
Paid time off, Vision care, Dental care, Employee assistance program, RRSP match, Extended health care, On-site parking
Full-time
Weekends as needed, On call
947 Langford Parkway, Langford, BC V9B 0A5

Full job description

Job Title: Client Services Representative Lead

Location: WAVES, Victoria, British Columbia

Position Type: Full-Time

Overview
The Client Services Lead plays a key role in supporting the client services team and ensuring an exceptional client experience at WAVES. This role provides day-to-day leadership, oversees front-of-house operations, supports onboarding and training, and acts as a resource and mentor to the team. The Lead is also responsible for creating and maintaining the client services schedule and managing time-off requests to ensure adequate coverage.

Key Responsibilities

Front-of-House Support and Mentorship:

- Provide in the moment mentorship, guidance, and a positive learning environment to the CSR team

- Lead by example in culture, work ethic, and quality of service

- Train new CSRs to ensure confidence and consistency in their roles

- Reinforce consistent adherence to established workflows including but not limited to admissions and discharges, accurate data input, fee collection and third-party payment processing

- Monitor front-of-house workflow to optimize efficiency, task delegation and prioritization

Client Experience & Relations:

- Support a welcoming and positive experience for clients throughout their pet’s hospital visit.

- Ensure front-of-house areas (parking lot, lobby, exam rooms, restrooms, coffee station) are clean, organized, and client-ready.

- Maintain accurate, accessible and relevant informational materials

- Act as a primary point of contact for client escalations addressing concerns with compassion and professionalism.

- Regularly review client feedback to enhance service delivery.

Team Collaboration:

- Collaborate with the leadership team on reviewing hospital-wide operations, workflow and updating SOPs

- Communicate and implement policy changes and updates to the CSR Team and set expectations for compliance.

- Participation in employee / leader working groups

Schedule and On Call Support:

- Create and maintain the Client Service team schedule in its entirety

- The Client Service Lead would have a flexible schedule including real time, on the floor support coupled with scheduled administrative hours. Some weekend and overnight shifts will be required.

- Serve as the Manager on Duty (MOD) during specified shifts addressing any urgent staffing issues and communicating workflow plans to the current working staff.

- Available to pick up critical shifts in the case of a call out.

Qualifications:

- 2+ years of client-focused experience in a high-volume setting (veterinary emergency/referral care is ideal).

- Demonstrated leadership skills and commitment to improving hospital-wide operations and a positive workplace experience

- Exceptional communication and interpersonal skills.

- Willingness to work a flexible schedule and participate in an on-call rotation

- Basic knowledge of veterinary/medical terminology is ideal

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Work Location: In person

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