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    • Supervise other technical support workers in this group.
    • Consult user guides, technical manuals and other documents to research and implement solutions.
    • View all Hy-Tek Computer Sales and Service Ltd. jobs - Rocky Mountain House jobs - Support Technician jobs in Rocky Mountain House, AB
    • Salary Search: User Support Technician salaries in Rocky Mountain House, AB
    • Experience with wired and wireless network and telephony troubleshooting.
    • Point of contact for cabling contractors/service provider for physical access and…
    • Be the first point of contact for all technical support inquiries, such as answering emails and incoming calls, and provide support to all internal employees…
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    • Strong ability to read and interpret telecommunications drawings, splice diagrams, and technical documentation.
    • FREE Housing & Relocation Assistance Provided.
  • View similar jobs with this employer
    • Strong ability to read and interpret telecommunications drawings, splice diagrams, and technical documentation.
    • FREE Housing & Relocation Assistance Provided.
  • View similar jobs with this employer
    • Strong ability to read and interpret telecommunications drawings, splice diagrams, and technical documentation.
    • FREE Housing & Relocation Assistance Provided.
    • Strong ability to read and interpret telecommunications drawings, splice diagrams, and technical documentation.
    • Fiber Optic Association (FOA) Certification.
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    • Assess current customer services and find new sale opportunities.
    • Ensure reliability of all customer services using online test tools.
    • 1 evening shift per week.
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    • Ability to read technical drawings and schematics.
    • The successful candidate will play a key role in supporting wireless infrastructure, data communications, and…
  • View similar jobs with this employer
    • Ability to read technical drawings and schematics.
    • The successful candidate will play a key role in supporting wireless infrastructure, data communications, and…
  • View similar jobs with this employer
    • Ability to read technical drawings and schematics.
    • The successful candidate will play a key role in supporting wireless infrastructure, data communications, and…
  • View similar jobs with this employer
    • Assess current customer services and find new sale opportunities.
    • Ensure reliability of all customer services using online test tools.
    • 1 evening shift per week.
    • Strong technical knowledge and experience in the areas of networking, workstation maintenance, operating systems, wireless handheld devices and internet/…
    • Install and repair telecommunications equipment, products and services;
    • Ability to work independently and collaboratively as part of a technical team.
    • Strong ability to read and interpret telecommunications drawings, splice diagrams, and technical documentation.
    • Fiber Optic Association (FOA) Certification.
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Career Resources:

User Support Technician
Hy-Tek Computer Sales and Service Ltd.
4920 51st Avenue, Rocky Mountain House, AB T4T 1P6
$35.50–$49.07 an hour
Full-time
Apply now

Job details

$35.50–$49.07 an hour
Vision care, Dental care, Extended health care, On-site parking
Full-time
4920 51st Avenue, Rocky Mountain House, AB T4T 1P6

Full job description

Job details

  • Location 4920 51 Ave Rocky Mountain House, ABT4T 1J6
  • Work location On site
  • Salary 35.50 to 49.07 hourly (To be negotiated) / 35 hours per week
  • Terms of employment Term or contract Full time
  • Morning, Day
  • Starts as soon as possible
  • Benefits: Health benefits, Other benefits
  • vacancies 1 vacancy
  • Source Job Bank #3687149 (previously #3590420)

Overview

Languages

English

Education

  • Bachelor's degree

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Computer hardware or software retailer/wholesaler
  • Relocation costs not covered by employer
  • Willing to relocate
  • Help desk
  • Internet Service Provider (ISP)

ResponsibilitiesTasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Credentials

Certificates, licences, memberships, and courses

  • CompTIA Security+ Certification
  • Microsoft certified solutions associate (MCSA)
  • Network+ Certification
  • A+ Certification

Experience and specialization

Computer and technology knowledge

  • Android
  • iOS
  • MAC
  • Linux
  • Unix
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Mac OS
  • Quick Books
  • MS Office
  • MS Windows
  • Spreadsheet
  • Wireless networks

Additional information

Security and safety

  • Basic security clearance
  • Criminal record check

Transportation/travel information

  • Own vehicle
  • Vehicle supplied by employer
  • Willing to travel
  • Willing to travel cross-border
  • Valid driver's licence
  • Public transportation is not available

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Own tools/equipment

  • Computer
  • Internet access
  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Benefits

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Other benefits

  • Free parking available

Who can apply for this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada
  • other candidates, with or without a valid Canadian work permit

How to apply

Direct Apply

By Direct Apply

Additional ways to apply

By email

careers@hytekcomputers.com

By fax

403-844-2577

Online

https://hytekcomputers.com/current-jobs/

In person

4920 51 Ave Rocky Mountain House, AB T4T 1J6 Between 09:00 AM and 05:00 AM

What you must include in your application:

  • Job reference number UST22221
  • Answers to the following screening questions:
  • Are you currently a student?
  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

What might be required by the employer later in the hiring process:

  • Copy of portfolio or relevant work examples
  • Highest level of education and name of institution where it was completed
  • Copy of latest school transcript
  • Proof of the requested certifications

Job Type: Full-time

Pay: $35.50-$49.07 per hour

Benefits:

  • On-site parking

Application question(s):

  • Are you authorized to work in Canada?
  • Are you currently a student?
  • Are you willing to relocate for this position?
  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?
  • Do you live near the job location?
  • Do you meet the language requirements listed in the job posting?

Work Location: In person

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