West 4th Vancouver jobs in Vancouver, BC

About Nest Designs:

Nest Designs and Petite Revery are Canadian lifestyle brands specializing in premium, sustainable baby and children's clothing, sleepwear and lifestyle products. Our collections feature thoughtfully selected materials, including organic cotton and bamboo, with a focus on quality, comfort and sustainability.

Based in Richmond, BC, we are passionate about creating products that families love and delivering an exceptional customer experience across our retail stores and online platforms.

The Opportunity:

We have TWO exciting openings for hands-on, results-driven Store Managers to lead our retail operations at the following locations:

• West 4th, Vancouver – 1 position
• Steveston, Richmond – 1 position

We are looking for passionate retail leaders who can take ownership of store operations, lead and motivate their teams, and drive sales performance while delivering an exceptional customer experience.

As Store Manager, you will take ownership of the day-to-day store operations, lead and motivate the sales team, and drive store performance to achieve sales and business targets. You will be actively involved on the sales floor, leading by example through exceptional customer service, strong product knowledge and effective selling techniques.

Working closely with the Retail Manager, you will translate retail strategies into store-level execution, maintain operational standards and build a positive, customer-focused team culture.

This is an ideal opportunity for someone who enjoys being actively involved in retail operations, coaching a team and delivering measurable business results.

Key Responsibilities:

1. Store Management & Business Performance

• Take ownership of overall store operations and ensure smooth, efficient day-to-day management.
• Drive store sales performance and ensure the team works towards achieving sales targets and key performance indicators (KPIs).
• Monitor store performance, identify opportunities for improvement and implement appropriate action plans.
• Plan staffing requirements, manage rosters and ensure appropriate team coverage to support business needs.
• Work closely with the Retail Manager to execute retail strategies and achieve business objectives at store level.

2. Team Leadership & Development

• Lead, motivate and support Sales Leads and Sales Associates to deliver strong sales and service performance.
• Provide regular, on-the-floor coaching, guidance and constructive feedback.
• Reinforce effective selling behaviors, customer service expectations and brand standards.
• Oversee the onboarding and training of new team members.
• Foster a positive, collaborative and accountable team environment.
• Lead by example through professionalism, reliability and a hands-on management approach.

3. Customer Experience & Sales Excellence

• Ensure every customer receives a warm, engaging and personalized shopping experience.
• Lead by example in customer engagement, needs discovery and product recommendations.
• Drive sales through effective selling techniques, product knowledge, cross-selling and add-on selling.
• Support the achievement of store KPIs, including sales revenue, conversion rate and average order value (AOV).
• Assist customers with gifting, baby registries, sleep solutions and lifestyle product recommendations.
• Handle customer feedback and concerns professionally, resolving issues promptly or escalating when necessary.

4. Brand Representation & Product Knowledge

• Represent Nest Designs and Petite Revery with warmth, professionalism and authenticity.
• Develop and maintain strong knowledge of product collections, materials, fabrics, features and care instructions.
• Confidently communicate product benefits, pricing, availability and brand values to customers.
• Support brand storytelling through customer engagement, product presentation and merchandising.
• Ensure the store consistently reflects the brands' image, values and customer experience standards.

5. Store Operations & Compliance

• Oversee daily store opening and closing procedures in accordance with company guidelines.
• Maintain high standards of visual merchandising, store presentation, cleanliness and organization.
• Coordinate product replenishment, stock organization, pricing accuracy and merchandising updates.
• Ensure accurate POS transactions, cash handling and compliance with loss-prevention procedures.
• Monitor inventory levels and support stock counts and inventory management activities.
• Ensure store operations comply with company policies, procedures and applicable workplace requirements.

Qualifications & Experience:

• 1–3 years of experience in retail store management, preferably within specialty retail, fashion, baby products or lifestyle brands.
• Proven ability to lead a retail team and drive sales performance against targets.
• Strong customer service and relationship-building skills.
• Experience in staff scheduling, inventory management, POS operations and daily store administration.
• Confident in coaching, motivating and developing team members.
• Strong organizational, problem-solving and communication skills.
• Self-motivated, accountable and comfortable working in a fast-paced retail environment.
• Flexible availability, including evenings, weekends and public holidays as required.

Core Competencies:

• Commercial mindset: Focused on sales performance, business results and achieving targets.
• Customer-first approach: Committed to delivering an exceptional and personalized customer experience.
• Hands-on leadership: Leads by example and actively supports the team on the sales floor.
• People development: Able to coach, motivate and build a high-performing team.
• Accountability: Takes ownership of store operations, decisions and results.
• Operational excellence: Strong attention to detail, organization and execution.

Pay: $55,000.00-$60,000.00 per year

Work Location: In person