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    • Agent de contrôle préembarquement bilingue - Aéroport international de la région de Waterloo (YKF).
    • GardaWorld recrute actuellement des agents de contrôle pré-…
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Job Post Details

Service Delivery Manager - job post

GardaWorld Security Screening Inc.
2.8 out of 5 stars
Kitchener, ON
$63,000–$70,000 a year

Job details

Pay

  • $63,000–$70,000 a year

Location

Kitchener, ON

Full job description

About GardaWorld


The Airport Needs You | Service Delivery Manager | Region of Waterloo International Airport - YKF in Kitchener, Ontario.

Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at Region of Waterloo International Airport Airport - YKF in Kitchener, Ontario.

If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.

What GardaWorld Brings to You as a Service Delivery Manager


  • Salary between $63,000 - $70,000 annually

  • Full health and benefits package

  • Paid training and leadership development opportunities

  • Career growth within a global organization

  • Exposure to airport operations, aviation, and customer service leadership

  • Inclusive and collaborative work environment

What Your Days Will Look Like


  • Lead daily airport operations to ensure efficiency, safety, and service excellence

  • Drive operational performance and achieve productivity and quality targets

  • Support and coach frontline teams in a fast-paced airport environment

  • Improve workflows and operational processes to enhance customer experience

  • Collaborate with airport stakeholders and internal teams

  • Monitor operational KPIs and support continuous improvement initiatives

  • Resolve operational issues quickly to maintain seamless operations

  • Ensure compliance with operational and aviation security procedures

What We're Looking For


  • Post-secondary education or equivalent professional experience

  • 1 to 3 years of leadership or operations management experience

  • Strong leadership, communication, and problem-solving skills

  • Experience working in fast-paced operational environments


No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.

Vacancy Status: This posting is for a position that is currently vacant within the organization.

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