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    • Client expectations from the BA + PO role-.
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Salesforce BA/PO with Service Voice Cloud exp
Recutify Inc.
Toronto, ON M5A 3N7
•
Remote
Full-time
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Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

Salesforce BA/PO with Service Voice Cloud exp

Remote/Canada

FTE preferred / CTH

Client expectations from the BA + PO role-

Extreme Ownership: While the role will report to the customer's BSA/PO, you are expected to operate with full autonomy.

Proxy Presence: the role will represent the Customer PO in his / her absence on technical scrum ceremonies

Bridge: act as the translator between customer's business language and the Technical AWS/Salesforce architecture.

Required Technical skills:

Salesforce: Proficient In-Service Cloud, Omni-Channel, and Service Cloud Voice (SCV).

AWS: Proficient in Amazon Connect (Contact Flows, Lex Chatbots, and CCP integration).

Legacy Systems: Practical understanding of how Genesys Cloud or Five9 handles queue management and SIP trunking to ensure nothing is "lost in translation."

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