Skip to main content
Post your resume and find your next job on Indeed!

Voice Technical Support jobs

Sort by: -
    • The strongest candidates will have hands-on development experience within Five9, including scripting, integrations, and technical troubleshooting.
    • Inspire clients to think strategically about how our product can support their business needs.
    • A successful candidate will bring a technical background with an…
    • 3+ years in technical customer support or a client-facing role, ideally in healthtech or healthcare SaaS.
    • Experience supporting an AI or voice-based product.
  • View similar jobs with this employer
    • Additional education or training in relevant fields considered an asset Strong technical proficiency, including:
    • Pour en savoir plus sur www.crawco.com.
    • Provide high-quality technical support in English.
    • 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise…
    • 3+ years of experience working with customers in a technical capacity.
    • Adaptability to work across different customer environments, industries, and technical…
    • 3+ years of technical support experience.
    • Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and…
    • You are eager to participate and engage Bank executives on voice related agendas.
    • You are comfortable in collaborating with the business, along with the…
    • Proxy Presence: the role will represent the Customer PO in his / her absence on technical scrum ceremonies.
    • Client expectations from the BA + PO role-.
Get e-mail updates for the latest Voice Technical Support jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Voice Specialist - job post

Bevertec
3.6 out of 5 stars
Burlington, ON•Hybrid work
$60–$65 an hour - Fixed term contract

Job details

Pay

  • $60–$65 an hour

Job type

  • Fixed term contract

Location

Burlington, ON•Hybrid work

Full job description

Job Title: Voice Specialist (Five9)

Location - Montréal, Burlington, Trois-Rivières or remote (2 days / week onsite)

Duration – 6 months - (no possibility of renewal)

Overview:

This is a short-term contract focused on helping clear an existing backlog and supporting ongoing Five9 platform initiatives.

KEYS

Specific, hands-on Five9 experience required for this role.

Be able to hit the ground running

Have deep IVR experience



Five9 experience is critical. The manager emphasized that candidates should already be comfortable working within the Five9 platform and able to hit the ground running.

The strongest candidates will have hands-on development experience within Five9, including scripting, integrations, and technical troubleshooting.

Candidates who can understand issues and identify root causes within the platform are preferred over those who only perform basic administration.

WORK EXPERIENCE

? Overall Experience: 5 to 8+ years in Contact Center as a Service (CCaaS) or Telecom engineering.

? Five9 Niche Focus: At least 3 to 5 years of dedicated, hands-on experience designing, deploying, and managing Five9 environments specifically.

KEY RESPONSIBILITIES

? IVR Architecture & Logic Design: Build, test, and deploy complex, multi-level Interactive Voice Response (IVR) scripts from scratch using Five9 Studio. Create dynamic, variable-driven routing menus that maximize self-service call containment.

? API Development & CRM Integration: Code and configure REST/SOAP API integrations to execute real-time ""data dips"" into enterprise CRMs (e.g., Salesforce, Zendesk). Ensure customer data instantly updates agent screens via screen-pops and automated data logging.

? Custom Scripting & Serverless Workflows: Write foundational backend logic (typically JavaScript/Node.js or Python) to manipulate JSON payloads, validate variables, handle complex webhooks, and interface with serverless environments (like AWS Lambda) directly within the IVR flow.

? Omnichannel Configuration: Deploy and manage digital touchpoints—including Web Chat, Email queues, and SMS workflows—ensuring a unified routing footprint alongside traditional voice channels.

? Advanced System Troubleshooting: Dig deep into Five9 platform logs, API responses, and call traces to independently isolate and remediate complex routing errors, system logic bugs, integration failures, or carrier-level voice quality drops.

BEV123

Let Employers Find YouUpload Your Resume