Voice Technical Support jobs

Requisition ID: 262825

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

Scotiabank’s Global Technology Solutions (GTS), Solutions Integration & Delivery (SI&D) organization is rooted in understanding our Scotiabank business lines and technologies and collaborating with our global CIOs and business lines to deliver high-quality, reliable enterprise solutions in an agile and cost-effective manner while complying to the bank’s security standards and policies.

The Role

We are looking for a Global Trader Voice Services Specialist who will provide integral support to a team of high-performance IT/Trader Voice Professionals and subject matter experts for all activities related to Trader Voice and Voice Recording technologies. You will have global accountability of voice recording technology within GTS/GBM for all business partners working in collaboration with HR, Compliance, Legal, and other IT Groups.

Is this role right for you? In this role, you will:

• You will also provide support for other Global Trader Voice teams globally
• There may be the opportunity for staggered starting hours.
• You are confident in leading the development and implementation of a new operating model to address voice
• Preservation within Global operating centers; and in particular Capital Markets, Sales and Trading environments.
• You will help drive the direction with the team and meet achieve Data and Voice technologies objectives.
• You are comfortable in collaborating with the business, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy, use and deployment of best practices in business support solutions, and the alignment and application of Bank operational and security standards.
• You can manage the workflow associated with producing voice recordings and evidence for standard and complex global requests & embrace working with global teams to standardize and consolidate voice recording technology, preservation and extraction processes.
• You are eager to participate and engage Bank executives on voice related agendas. This includes developing presentations and assisting with communications to Bank regulators and compliance groups.
• Your primary focus is adhering to the global operating model, ensuring integrity of data and responding effectively while engaging with HR, eDiscovery, Legal on managing discovery requests for IT. As part of the directive is to ensure system availability and integrity of data.
• You will work with Regulatory Business Initiatives group, Internal Controls Group, SI&D Service Management leads and Vendors to define the scope, intake and building of integrations with various communication platforms, support Scenario development and automation of testing.
• You will work with vendors and internal partners to get appropriate reviews and approvals for the solutions being developed.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You must have at least 1-3+ years of hands-on working experience in a people management position within Information Technology or Desk-top support.
• You have at least 5+ years supporting Trader Voice with Recording environment.
• You can demonstrate a working knowledge of compliance policies, as well as trading practices & workflows relative to the trading businesses.
• You have at least 5+ years of progressive working knowledge or experience in Data and Voice at an enterprise scale with industry-recognized tools (e.g., Turrets like BT, IPC, Cloud9, etc…); Voice Recording software (e.g., Verint, NICE, Redbox, etc); Cisco CUCM and Cisco Webex.
• Experience developing automation solutions using Python and/or PowerShell to eliminate manual operational processes.
• Experience consuming and integrating REST APIs for platform monitoring, reporting, provisioning, and compliance validation.
• Experience building dashboards, automated reporting, and operational health monitoring for mission-critical voice platforms.
• Experience with CI/CD, Git repositories, and script lifecycle management is preferred.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.