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    • Use Python and SQL for technical troubleshooting.
    • Troubleshoot APIs, integrations and technical customer issues.
    • Investigate production issues using GCP logs.
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Technical Customer Support Specialist – AI & APIs
Asma Talent
Remote
$50,000–$80,000 a month
Contract
Apply now

Job details

$50,000–$80,000 a month
Contract
Remote

Full job description

We are looking for a Technical Customer Support Specialist to join a fast-growing AI technology company building voice and speech solutions for enterprise customers.

This is a hands-on technical role for someone who enjoys solving complex problems involving APIs, integrations, telephony and AI-powered products.

You will work directly with customers to troubleshoot technical issues, investigate production problems, and collaborate with engineering teams to resolve complex API and voice/AI integration issues.

What you’ll do

  • Troubleshoot APIs, integrations and technical customer issues
  • Investigate production issues using GCP logs
  • Support telephony / SIP / VoIP / Twilio integrations
  • Work with AI/LLM-powered products
  • Use Python and SQL for technical troubleshooting
  • Work closely with Engineering to resolve complex issues

We’re looking for someone with:

  • 2–3+ years in Technical Support / Support Engineering / Application Support
  • Hands-on GCP + production log troubleshooting – required
  • Telephony / SIP / VoIP / Twilio experience – required
  • Experience supporting AI/LLM-powered products – required
  • Strong REST API and integration troubleshooting skills
  • Python and SQL knowledge
  • SaaS/B2B experience
  • Startup or high-growth technology experience

What’s offered:

  • $50,000–$80,000 CAD/year, depending on experience
  • 100% remote within Canada
  • Independent contractor position
  • Opportunity to work with cutting-edge AI and voice technology
  • Fast-growing startup environment
  • Hands-on technical role with direct customer impact

If you have a strong technical support background and enjoy working at the intersection of APIs, telephony and AI, we’d love to hear from you.

Apply with your CV to be considered.

Pay: $50,000.00-$80,000.00 per month

Application question(s):

  • Do you have hands-on GCP production log troubleshooting ?
  • Do you have Telephony / SIP / VoIP / Twilio experience ?
  • Do you have experience supporting AI/LLM-powered products ?

Work Location: Remote

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