Skip to main content
Post your resume and find your next job on Indeed!

Victoria Training Centre jobs

Sort by: -
    • Additional training or certification in healthcare leadership or project management is an asset.
    • Manager, Program Operations and Performance.
    • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for.
    • Processing day to day transactions.
    • View all Scotiabank jobs - Victoria jobs - Customer Experience Associate jobs in Victoria, BC
    • Salary Search: Customer Experience Associate - Hatley Park Shopping Centre, Victoria BC (15hrs/week) salaries in Victoria, BC
    • See popular questions & answers about Scotiabank
    • Taking a proactive approach to discovering our customer needs, listening to understand what they are asking for.
    • To uncover and solve for customers’ needs.
    • We’re united by a shared commitment to excellent and equitable health care.
    • Reports to the Operations Manager.
    • Follows process for Resident admission.
    • Completion of P.I.E.C.E.S. training an asset;
    • Term ending March 2, 2027 | Part time (0.4 EFT) | Nights.
    • Under the direction of the Resident Care Manager, the…
    • Reports To:* Division Leads, IVF Teams.
    • 7.5 hours per day/37.5 hours per week.
    • You will be responsible for delivering the highest level of customer service to…
    • Willingness to obtain and maintain personal safety training (e.g. MANDT).
    • LSW’s work in environments such as client homes, community centres, community parks,…
    • Provide end-user guidance and training when required.
    • The Junior Security Specialist is responsible for supporting and maintaining physical security…
    • Minimum of six months of technical training and experience within an automotive repair facility.
    • This is a Temporary Full-Time contract role that is expected to…
    • Current NVCI or Mandt training preferred.
    • Support Worker will need to plan, execute, and organize all attended activities in the community with support from the…
  • View similar jobs with this employer
    • Competitive hourly wage plus uncapped commission.
    • Full benefits package and paid vacation for full-time and part-time employees.
    • Manage an assigned portfolio of high value and/or complex small business owner relationships to achieve retention and other negotiated goals while meeting…
    • Creative ways of training and coaching clients’ teams (simulations, games, culture hacks etc.) with both supporters and detractors.
    • Teacher-Tutors at Oxford Learning do not have to lesson plan before class, as all lessons are pre-planned.
    • Applicants will be fully trained in our proprietary…
    • Oxford Learning Kitchener North is currently seeking part-time teacher-tutors for a role in our learning centre.
    • Filling in post-lesson notes.
Get e-mail updates for the latest Victoria Training Centre jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Manager, Program Operations and Performance - Temporary Full-Time 12 month contract
Toronto Grace Health Centre
·
3.6
Toronto, ON M4H 1P4
•
Remote
$115,156–$137,503 a year
Temporary, Full-time
Apply on company site

Job details

$115,156–$137,503 a year
Temporary, Full-time
Remote in Toronto, ON M4H 1P4

Full job description

TORONTO GRACE HEALTH CENTRE

Join our Team!

We are actively recruiting for

Manager, Program Operations and Performance

Temporary Full-Time (12-Month Contract)

Pay Rate: $115,156 - $137,503 Annually


The Toronto Grace Health Centre (TGHC) provides specialized care and services to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Palliative Care, and Transitional Care. The care and services provided at TGHC help facilitate patient flow through the health care system and ensure recovery for those individuals who may return to their homes or to Long Term Care (LTC) facilities in their communities. TGHC operates in 3 sites – the Main site (Church & Bloor St), Harbour Lights, and a Specialized Care Centre (Victoria Park & McNicoll.

We are seeking a collaborative professional for a temporary full-time opportunity to contribute to our purpose and values – the Manager, Program Operations and Performance - who is passionate about making a meaningful difference in the lives of patients and families through integrated outpatient health care services. At Toronto Grace, we live our values in all that we do and value our dedicated staff, volunteers, and physicians.

The outpatient clinic serves 10-15,000 visits per year and currently encompasses rheumatology, respirology, geriatrics, penicillin allergy testing, psychotherapy, and spasticity, and is served by 15 physicians.

This position is located at our Overlea site and is a temporary full-time position for a period of approximately 12 months.

In the coming year, we anticipate expanding to a satellite site in addition to our main site at 650 Church Street, Toronto.

Position Summary:

The Director of Integrated Transitional Care at the Salvation Army, Toronto Grace Health Centre, is currently seeking a Manager, Program Operations and Performance for the Remote Care Monitoring (RCM) program. RCM is a technology-enabled program that supports older adults to live safely and independently at home by providing safety devices, 24/7 monitoring, and access to support when needed. The program serves clients across multiple communities and works collaboratively with healthcare and community partners to support aging in place.

The Manager, Program Operations and Performance provides operational and staffing leadership for the RCM program across Ontario and Prince Edward Island. The position is responsible for day-to-day operations, program performance, and ongoing quality improvement.

Working under the strategic direction of the Director, the Manager uses program data to identify issues, plan for changing service needs, and help ensure program resources are used effectively. The Manager also provides direct leadership to RCM staff and is responsible for staff performance and the consistent execution of established organizational and program procedures.

Why join Toronto Grace?

  • Opportunity to work in a highly collaborative and interprofessional environment alongside the Chief of Staff and other patient care leaders
  • Diverse and engaging practice including physician and health professional collaboration with multiple stakeholders and promotion of virtual care for patients and families
  • Meaningful opportunity to influence organizational culture and drive forward innovation
  • Competitive compensation and comprehensive benefits package
  • Convenient downtown Toronto location with additional experience supporting community-based satellite sites

Responsibilities:

Business Operations

  • Oversee the day-to-day business operations of RCM across Ontario and Prince Edward Island, including regular communications with program partners.
  • Review and analyze service volumes, workload, and staffing levels to identify capacity needs and support effective resource planning.
  • Develop operational forecasts to assess how changes in service volumes, funding, or program requirements may affect program operations.
  • Oversee device inventory processes, ensuring appropriate tracking and controls are in place.
  • Support the implementation of operational plans and priorities.

Performance & Analytics

  • Monitor and report on key performance indicators, service levels, and other measures of program performance.
  • Monitor program performance against established expectations and ensure appropriate action is taken where gaps are identified.
  • Prepare program performance reports to support planning and management decisions.

People Leadership

  • Provide direct management and supervision of RCM staff, including onboarding, performance reviews, coaching, employee development, and performance management.
  • Establish clear roles and expectations, support effective delegation, and ensure accountability.
  • Foster a collaborative, respectful, and high-performing workplace culture.

Quality & Process Improvement

  • Identify recurring or systemic issues affecting program performance or service delivery and develop practical solutions.
  • Lead process-improvement initiatives to strengthen workflows and client experience.
  • Ensure program policies, procedures, and escalation processes are in place and followed.
  • Support the implementation and monitoring of changes to program policies and practices.

Minimum Qualifications:

  • Master’s degree in Health Administration, Healthcare Management, Business Administration, a regulated health profession, or a related discipline required.
  • Minimum three (3) years of management experience in healthcare or a similarly complex service-delivery environment, including direct responsibility for staff.
  • Demonstrated experience in operational planning, performance analysis/review, and resource management.
  • Demonstrated experience applying business and process improvement approaches, such as Lean principles, to improve workflows and make effective use of program resources.
  • Strong knowledge of the healthcare system and publicly funded healthcare environments, particularly home care.
  • Experience in digital health, remote patient monitoring, home care or related services is an asset.
  • Experience supporting multi-jurisdictional programs is an asset.
  • Additional training or certification in healthcare leadership or project management is an asset.
  • Strong business acumen, with the ability to understand budgets and service demands.
  • Strong people leadership skills, including delegation, coaching, performance management, conflict resolution and employee development.
  • Strong analytical and problem-solving skills, with the ability to interpret program data, identify issues, and recommend practical solutions.
  • Demonstrated ability to manage competing priorities and maintain oversight across multiple operational areas.
  • Excellent interpersonal, written and verbal communication skills, with the ability to work effectively with staff, senior leaders, healthcare partners, vendors and other stakeholders.
  • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.

Qualified candidates may apply to:

To apply for this exciting career opportunity, please apply to https://www.torontograce.org/work-volunteer/working-at-tghc/careers-tghc-2/. Please visit our website to learn more about the rewards of building a career at the Toronto Grace Health Centre: www.torontograce.org. We are a “Great Place to Work.” Toronto Grace Health Centre is committed to inclusive and accessible employment practices. If you require accommodation during any stage of the recruitment process, please notify the Human Resources Department.

The Salvation Army Toronto Grace Health Centre has been accredited with a 4-year Commendation in 2025 by Accreditation Canada.

This is a new position.

Our Core values: Compassion, Collaboration, Excellence, Integrity, and Innovation

Thank you for your interest in the Toronto Grace Health Centre. Please note that only candidates selected for an interview will be contacted.

#IndeedHP

Let Employers Find YouUpload Your Resume