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    • Manage support requests, file and manage documentation.
    • Please note this position requires fully on-site support in North York with a mandatory schedule of 6am…
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    • Prepare and maintain technical documentation for application support.
    • Manage production system change requests for patching and monitoring changes etc.
    • Occasional system health checks for backup (as needed).
    • Provide a high standard of professional, courteous, efficient support that impact the department and…
    • Train and support end-users on workflows, platform changes, and system enhancements.
    • This is a backfill to support current business requirements.
    • 2 or more years of experience in a technical support, product support, or technical account management role supporting security, database, or enterprise…
    • Minimum of 8 years of experience in application support.
    • Define application support standards and best practices, and ensure their adoption across the team.
    • Experience with implementing and support of AWS and/or an Azure environment.
    • Handling level 2-3 support cases, working directly with Imperva customers, partners…
    • Microsoft Teams Phone configuration and support.
    • Develop and maintain technical documentation, support standards, and knowledge base articles.
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    • MAVLink / MAVLink Camera Protocol v2.
    • Assistance for large commercial and industrial customers plus technical product and advisory support for a variety of.
    • Marketing & Sales programs and services.
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    • On-call service/support for existing installations.
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    • Tier 3 represents a level of support in a 3 tier system that primarily revolves around product application and deep level troubleshooting that could not be…
    • Expérience en support technique — un atout.
    • Assurer un support proactif durant les périodes critiques de production.
    • Support et expertise systèmes (niveau 2).
    • Implement and execute system test cases.
    • The On-Site Technical Support Technician is responsible for supporting Systems Engineering in the delivery and support…
    • Administer and support NetApp ONTAP storage environments, including configuration, upgrades, monitoring, troubleshooting, and issue resolution.
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System Support Specialist
Jenoptik AG
·
3.1
Mississauga, ON
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Job details

Pay information not provided
Monday to Friday
Mississauga, ON

Full job description

Better Futures with the Power of Light

We create photonic solutions to shape the world of tomorrow, together with people who embrace brilliant ideas with openness and curiosity. With teams in over 80 countries, we offer you the opportunity to reach your full potential.

System Support Specialist

Job ID: 5216
Location: Mississauga, ON, CA
Date: Oct 1, 2026

SUMMARY:

Please note this position requires fully on-site support in North York with a mandatory schedule of 6am – 2:30pm Monday to Friday. Remote opportunities are not available for this position.


We're seeking an experienced System Support Specialist to oversee daily operations, manage client relationships, and ensure the smooth running of our IT systems. The ideal candidate will have a technical background, excellent communication skills, and a proactive approach to problem-solving.

RESPONSIBILITIES:

  • Manage daily operations, including IT systems, client relationships, and project management.
  • Ensure zero downtime of production and test systems.
  • Provide customized reporting for clients.
  • Assist client staff with technical issues.
  • Manage support requests, file and manage documentation.
  • Provide IT-related environment information to suppliers.
  • Ensure customer program integrity and data security.
  • Perform backups, manage virtual machines, and replace hardware components as needed.
  • Liaise with internal and external suppliers to troubleshoot and rectify IT issues.
  • Train client staff on IT appliances and software.
  • Manage consumables and supplies.
  • Develop and maintain positive working relationships with clients.
  • Maintain up-to-date operational reports and lists.
  • Perform other duties as required.

REQUIREMENTS:

  • Diploma or degree in Information technology or equivalent work experience
  • 2+ years of experience in IT systems administration
  • Proficient in IT systems, including virtualization, storage, networking, and database administration.
  • Excellent communication, organizational, and problem-solving skills
  • Ability to work independently and as part of a team, Expertise in dealing with people effectively and politely.
  • Strong team player with excellent communication and interpersonal skills
  • Valid driver's license and willingness to travel periodically within North America.

PREFERRED QUALIFICATIONS BUT NOT REQUIRED:

  • Technical education in IT systems administration, electronics, electrical, radar, laser, or photo
  • Experience with project management, contract administration, and IT project deployment.

About Jenoptik

With its Strategic Business Unit (SBU) Smart Mobility Solutions, Jenoptik provides photonics-based, innovative and sustainable solutions, including technology and services for road safety and security. As an end-to-end solution provider, we support our customers with the provision of roadside equipment and software, including integration, installation, maintenance and financing models through to full-service operation of our solutions. Our strong global presence and installation base is supported by a longstanding partner network with tens of thousands systems deployed worldwide. Leveraging 90 years of experience and 40 years in ANPR, Jenoptik is a world-leading enabler for road safety and civil security, with intelligent solutions and services constantly evolving to help make roads, journeys, communities and our environment safer around the globe.

Have we made you interested in this position?

If so, we look forward to receiving your online application.

Should you need any further information, please do not hesitate to contact us.

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