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    • Set up user accounts, software, and system access.
    • Provide technical support to users experiencing difficulties with computer hardware, software, and network…
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    • Supervise other technical support workers in this group.
    • Consult user guides, technical manuals and other documents to research and implement solutions.
    • Supervise other technical support workers in this group.
    • Consult user guides, technical manuals and other documents to research and implement solutions.
    • Technical phone support to customers.
    • Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative…
    • Supervise and provide guidance to other technical support workers.
    • Consult user guides, technical manuals, and other documentation to research and implement…
    • Manage user accounts, permissions, and security settings.
    • 1–3 years of IT support or help desk experience.
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    • Must obtain P.A. and CCTV corporate systems operations and support training.
    • Regular contact with manufacturer and vendors for placing orders and for regular…
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User Support Technician
E-net Solutions
Canada
$36 an hour
Permanent, Full-time
Apply on company site

Job details

$36 an hour
Permanent, Full-time
Canada

Full job description

E-Net Solutions Inc.
Calgary, AB
$36.00 per hour
Full-time | Permanent | 30–40 hours per week
Vacancies: 5
E-Net Solutions Inc. is hiring User Support Technicians in Calgary, Alberta. The successful candidate will provide in-person technical support at client locations, including installation, troubleshooting, and maintenance of computer systems, networking equipment, and related devices.
This position requires travel to customer sites and is not a remote or call-center role.

Job Responsibilities

  • Provide technical support to users experiencing difficulties with computer hardware, software, and network systems
  • Install, configure, and maintain computers, routers, switches, modems, Wi-Fi equipment, and related devices
  • Troubleshoot internet connectivity, network access, and VoIP phone systems
  • Set up user accounts, software, and system access
  • Perform system upgrades, repairs, and maintenance
  • Document service requests, issues, and resolutions
  • Provide guidance to users on proper use of equipment and software
  • Participate in the redesign of applications and other software
  • Travel to customer locations within Calgary and surrounding areas as required
  • Manage Incidents

Requirements

  • College diploma, technical training, or equivalent experience in computer systems, IT support, or related field
  • Experience in technical support, help desk, IT support, or telecommunications support is an asset
  • Strong troubleshooting and problem-solving skills
  • Good communication and customer service skills
  • Valid Class 5 Driver’s Licence (or equivalent) required, as the position requires travel to multiple client locations
  • Ability to work on-site at different customer locations

Job Details

  • Wage: $36.00 per hour
  • Hours: 30–40 hours per week
  • Job type: Full-time, Permanent
  • Location: Calgary, AB
  • Work setting: On-site / Client locations / Field work

How to Apply
Apply on Indeed or send resume to: careers@e-netsolutions.ca

By mail
5120 47 St NE suite 123Calgary, ABT3J 4K3


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