Travel Medical Claims Coordinator jobs

Surrey Police Service (SPS)

Abilities Management and Return to Work Specialist

Regular, Full Time

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW
Surrey Police Service (SPS) has an exciting opportunity for an Abilities Management and Return to Work Specialist to join our Human Resources Division, within the Corporate Services Bureau. A part of the Abilities Management team, this position will take a lead role in facilitating a culture of health, safety, and wellness in the development, maintenance, and delivery of compliant and prevention-focused strategies and programs. This position will be responsible for case management of both non-occupational and occupational illness/injuries, working directly with employees, managers, WorkSafeBC and medical practitioners to support the development of accommodation and return to work plans. This position will provide direct oversight on monitoring programs for drug and alcohol addiction; as well as other wellness solutions in keeping with best practice, collective agreements, human rights legislation, and duty to accommodate legislation.

Schedule / Hours of Work
This is an on-site position and the anticipated schedule for this position is Monday to Friday, 37.5 hours per week. Please note, the hours are subject to change based on operational needs.

RESPONSIBILITIES

• Oversight of complex workers’ compensation and non-occupational disability management cases
• Researching and making recommendations for reasonable workplace accommodations
• Assisting in the development of graduated return to work plans
• Ensuring ergonomic support systems are addressed/in place in establishing return to work plans.
• Overseeing SPS’s WorkSafeBC incident claims management processes, including reviewing claims for completeness and cost-effectiveness.
• Analyzing incidents to determine if preventative measures exist and can be implemented.
• Working in collaboration with internal stakeholders in providing advice and support to departments on return-to-work and accommodation matters were appropriate.
• Represent SPS in WorkSafeBC claims appeals and review board hearings, Worker’s Compensation Act Tribunal hearings, and occupational health and safety hearings.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong customer service focus and care-based approach based on individualized support.
• Ability to balance needs of the organization including risk-mitigation, policy compliance, and legal jurisprudence.
• Ability to foster relationships that contribute to a culture of inclusiveness and teamwork.
• Strong communication skills, efficiency and thoroughness.
• Excellent customer service skills with the ability to remain calm in stressful situations.
• Ability to manage complex tasks under tight deadlines.

QUALIFICATIONS

• Undergraduate degree or diploma in a health or related field
• Minimum of 5 years of direct disability/claims management experience
• Completion of a professional designation/membership in a Disability Management Practitioner Certificate Program; NIDMAR Certified Disability Management Professional (CDMP); or Certified Return to Work Coordinator (CRTWC)
• Additional course work in occupational health, rehabilitation, legislation related to disability management, helping relationship skills, human resource management/labour relations, disability insurance, psychological and workplace factors in disability would be an asset.
• Equivalencies of education and experience may be considered.
• All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.

BENEFITS & COMPENSATION
Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a union exempt position.
• The salary range is $89,817 to $105,667 annually (pay band P1) based on 2024 rates.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on July 17, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.