Travel Manager jobs in Toronto, ON

Director of Sport and Recreation

Are you a confident, people-focused leader with strong operational, financial, and partnership experience in sport and recreation? Do you bring sound judgment, strategic thinking, and a collaborative leadership style, with the ability to align teams, build trust with partners, and deliver high-quality programs and services in a fast-paced setting?

Toronto Pan Am Sports Centre Inc (TPASC) is seeking a strategic and collaborative Director of Sport and Recreation. In this role you will manage the strategic direction, planning, and execution of Aquatics, Fitness Centre and Field House programs, including managing permits, delivering the appropriate training and competition environment for High-Performance Sport and the delivery of a diverse array of Events and Special Projects. This role will collaborate with a talented team of Sport and Recreation Managers to create and deliver on an annual program, events, and special projects calendar. Additionally, this role oversees Customer Service Operations for the facility which serves all patrons within the facility. As a senior leader, this position will provide strong facility management leadership and operational support to the Managing Director and other leadership team members, driving both short-term and long-term departmental planning, budget management, and program delivery, and facility management.

Key Responsibilities of the role include but are not limited to the following:

Strategic Leadership & Collaboration:

• Oversee operational logistics, including scheduling, facilities management, and equipment procurement.
• Develop and implement a customer service strategy that ensures prompt effective and empathetic resolutions to customer inquiries and issues.
• Oversee the performance of customer service. Setting clear expectations and standards of service excellence.
• Build and maintain strong partnerships with community stakeholders, sport organizations, and governing bodies.
• Provide leadership to maximize collaboration through manager meetings, staff meetings, and cross-departmental workgroups.
• Represent the organization in internal and external meetings, offering strategic direction and facilitating effective communication.
• Engage cross-functional initiatives to ensure alignment between sport programs, facility operations, and community engagement strategies.
• Represent Toronto Pan Am Sports Centre Inc. (TPASC) at Triparty meetings. The triparty is comprised of the City of Toronto, The University of Toronto Scarborough, and TPASC.

Financial and Operational Management:

• Develop and administer financial plans, including budgets, year-end forecasts (YEO), and month-end summaries, ensuring alignment with organizational priorities.
• Ensure the integrity of the Capital Budget related to the Sport and Recreation Department.
• Work with organizational partners to secure revenue streams and ensure compliance with operating agreements.
• Monitor financial performance, ensuring adherence to financial policies and documentation for audits.

Event Management and Programming:

• Plan and execute event bids to secure a variety of sports events and competitions to be hosted at the facility.
• Provide leadership and support to the Events and Special Projects Team to ensure the successful delivery of events from large scale international events to local community events.
• Oversee sport programming that serves our diverse populations and promotes inclusivity and engagement.
• Lead efforts to incorporate technology and innovation into programming to enhance participant experience.

Staff Leadership & Development:

• Lead, coach and develop departmental management staff to ensure alignment with organizational goals and compliance with relevant policies and regulations.
• Oversee the recruitment, training, and performance management and ongoing staff development of both full-time and part-time staff.
• Ensure effective program delivery by facilitating training materials and monitoring staff performance.
• Foster a work culture that emphasizes professional development, collaboration, and excellence.
• Establish performance metrics and evaluation processes for staff, ensuring accountability and continuous improvement.

Community Engagement and Advocacy:

• Represent the organization as a leader in the sports community, advocating for the value of sports in individual and community development.
• Act as a liaison with local, regional, and national sport organizations to identify opportunities for collaboration and growth.
• Represent TPASC at council meetings and other relevant community or stakeholder forums.

Safety and Compliance:

• Ensure all programs comply with relevant legal, regulatory and safety standards.
• Develop, apply and reinforce policies and procedures that support a safe, respectful, and inclusive environment for all participants.
• Champion safe sport, ethical conduct, and respect among athletes, staff and stakeholders.

Qualifications and Experience:

• Bachelor’s degree in Sport Management, Recreation, Business Administration, or a related field.
• Minimum five (5) years of senior leadership experience in sport and recreation operations, program management, or related environments.
• Extensive experience in the delivery of sport and recreational programs across multiple disciplines (e.g., aquatics, fitness, field sports).
• Strong financial experience in budgeting, financial planning, and resource management, with the ability to maximize revenue and control costs.
• Proven ability to lead, develop, and motivate teams, including managing performance, providing feedback, and driving employee engagement.
• Ability to develop and execute strategic plans that align with the organization’s goals, ensuring long-term success and sustainability of programs.
• Strong relationship-building skills, with experience engaging and collaborating with internal and external partners, including community organizations, government entities, and sponsors.
• Thorough understanding of health and safety regulations, risk management, and the ability to ensure compliance within the scope of sport and recreation operations.
• Excellent verbal and written communication skills, with the ability to present complex information clearly to a variety of audiences, both internally and externally.
• A deep commitment to the benefits of physical activity, youth development, and community engagement through sport and recreation.
• The successful candidate will be required to obtain a Police Vulnerable Sector Check and complete a comprehensive background screening process, which may include employment verification, educational verification, and professional reference checks.

Total Rewards and Benefits:

At TPASC, we believe our people are our greatest strength. We’re proud to offer a comprehensive and competitive total rewards package designed to support your well-being, success, and growth — inside and outside of work.

• Competitive Salary and Discretionary Bonus: Reflecting your experience, performance, and contribution to TPASC’s success.
• Comprehensive Benefits Package: Including Medical, Dental, Vision, Life Insurance, AD&D Insurance, Disability Coverage, and Travel Insurance.
• Employer RRSP Contribution.
• Complimentary Fitness Centre Membership: Access to a state-of-the-art gym to promote your health and wellness.
• Training & Development Opportunities: Including education assistance reimbursement to support your ongoing professional growth.
• Employee Assistance Program: Offering confidential support for personal and professional challenges.
• Experience with Large-Scale Events: Gain hands-on experience in organizing major events, tournaments, and competitions.
• Corporate Events & Staff Discounts: Participate in exclusive team building and networking events and enjoy discounts on a wide range of products and services.

How to Apply:

If you are ready to lead innovation, drive growth, and make an impact in the Canadian sport and recreation landscape, we want to hear from you!

Please submit your cover letter and resume by July 3, 2026, to the attention of: Administrator, Sport and Recreation.

About Us:

A legacy of the Toronto Pan Am and Parapan Games, the Toronto Pan Am Sports Centre (TPASC) is where community meets excellence. Located in the heart of Scarborough, the Centre is co-owned by the City of Toronto and the University of Toronto and operated by TPASC Inc.

Since opening in September 2014, TPASC has served as a world-class home for elite athletes and community members alike. The largest sport new build for the 2015 Pan Am and Parapan Am Games and the largest infrastructure investment in Canadian amateur sport history, the Centre was built not just for competition, but for life. For every age, every background and every level of performance. At TPASC, community participation and high performance do not simply coexist here, they elevate one another. Each contributing to the energy that defines this Centre, from first experiences in sport to world-class achievement.

The 312,000-square-foot Toronto Pan Am Sports Centre includes two internationally sanctioned 10-lane, 50-metre pools, a world-class dive pool and dryland dive-training facilities, a four-court gymnasium, an indoor running track, studio spaces, and a state-of-the-art fitness centre. Here, you’ll find the offices of several national and provincial sport organizations, including the Canadian Sport Institute Ontario Head Office (CSIO). In addition to housing the head office space, CSIO provides best-in-class facilities and services that elevate high-performance athletes and performance.

Our mission is simple: to support and promote collaborative, inclusive and world-class sport and recreational experiences. From high-performance training to drop-in recreation, from student athletes to first-time swimmers, TPASC is committed to ensuring that sport and recreation remain accessible to all. Here, every story matters and every journey has a place. Here, we Dream Big.

Toronto Pan Am Sports Centre Inc. is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability. Toronto Pan Am Sports Centre Inc. will provide, on request, accommodations for disabilities to support your participation in all of our Recruitment Process.

Please note that our hiring process may use AI to screen and assess applicants. All hiring decisions, however, are actively reviewed and made by qualified recruitment professionals.

We thank all applicants that apply, however only those being considered for an interview will be contacted.

Location: Toronto Pan Am Sports Centre, 875 Morningside Ave, Scarborough, ON M1C 0C7

Job Type: Regular, Full Time

Hiring Range: $110,000-$130,000, based on compensable factors

Pay: $110,000.00-$130,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Work Location: In person