Transcription jobs in Victoria, BC

The CENTRAL SAANICH POLICE SERVICE is seeking a

Records Support Coordinator

(Permanent FTE)
Competition Number 2026-02

Please note the job description for this position is currently under review, some substantive duties may change.

The Central Saanich Police Service serves the community of Central Saanich, which is situated on the traditional territories of the W̱ SÁNEĆ peoples: W̱ JOȽEȽP (Tsartlip), BOḰEĆEN (Pauquachin), SȾÁUTW̱ (Tsawout), W̱ SIḴEM (Tseycum) and MÁLEXEȽ (Malahat) Nations. Our scenic, rural community of 18,000 people, enjoys the reputation of being among the best locations in Canada to work, live and play.

Under the general direction of the Records Supervisor, the role of the Records Support Coordinator provides front-line records and information support that strengthens public safety through accuracy, responsiveness, and community-centered service. The position supports sworn and civilian members, partner agencies, and the public by ensuring police records are processed, maintained, and communicated with care and professionalism. Guided by a strength-through-community approach, the incumbent recognizes that no request, record, or call for service is too small when it contributes to trust, accountability, and organizational effectiveness. Experience in police database systems PRIME, CPIC, and JUSTIN are considered a significant asset.

The annual pay rate for this permanent full time (8 hours per day), Monday to Friday position is $70,448-$89,662 (2025 rates). A flex schedule may be available dependent on operational requirements. Interested candidates are invited to apply via the form below or by submitting their resume and covering letter, quoting the competition number to emmalee.gray@cspolice.ca by 4:00 pm on July 17, 2026. This competition will be kept open beyond July 17th until it is filled if necessary.

We appreciate your application and interest in working with us; however, due to the volume of applications we receive we are unable to respond to each application and only those candidates under active consideration will be contacted.

JOB DESCRIPTION
RECORDS SUPPORT COORDINATOR
CENTRAL SAANICH POLICE SERVICE

Note: This job description is currently under review and as such, some substantive duties may change.

ROLE SUMMARY
The Records Support Coordinator provides front-line records and information support that strengthens public safety through accuracy, responsiveness, and community-centered service. The position supports sworn and civilian members, partner agencies, and the public by ensuring police records are processed, maintained, and communicated with care and professionalism. Guided by a strength-through-community approach, the incumbent recognizes that no request, record, or call for service is too small when it contributes to trust, accountability, and organizational effectiveness.

MAJOR ACCOUNTABILITIES
RECORDS & INFORMATION SUPPORT

• Maintain and support the PRIME records management system by entering, updating, and validating police records to ensure accuracy, completeness, and compliance with operational and legislative standards.
• Troubleshoot record discrepancies within the PRIME environment and collaborate with operational and IT personnel to resolve system or data issues.
• Attend required PRIME working groups and maintain professional relationships.
• Conducts CCJS and Statistics Canada submissions in accordance with legislative and reporting standards.
• Performs transcription of police reports, statements, interviews, and memoranda, including sensitive or graphic information, with a high degree of accuracy.
• Supports CPIC processing in compliance with security standards and departmental policy.
• Maintains records, filing systems, and electronic document repositories in the prescribed manner.

COURT & JUSTICE SUPPORT

• Provides court support including preparation and processing of subpoenas and LENS documentation.
• Routes, tracks, and files police and court documentation, many of which are time-sensitive and impact legal outcomes.

COMMUNITY & FRONT COUNTER SUPPORT

• Provides front counter and telephone coverage, including lunch coverage, responding professionally to public inquiries.
• Determines the nature of inquiries and connects members of the public with appropriate resources or authorities.
• Contributes to public confidence through respectful, consistent, and service-oriented interactions.

OTHER RELATED DUTIES

• Maintains confidentiality and security of information in all aspects of work.
• Applies applicable federal, provincial, and municipal legislation and departmental policies.
• Performs related duties as assigned.

QUALIFICATIONS
EDUCATION & EXPERIENCE

• Grade 12, including coursework related to office administration.
• Minimum one year experience in office or business administration; experience in a policing environment is an asset.
• Equivalent combination of education and experience may be considered.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in Microsoft Office
• Experience in police database systems considered an asset.
• Strong attention to detail and organizational skills.
• Ability to manage competing priorities and meet operational deadlines.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and professionalism.
• Ability to obtain and maintain enhanced security clearance.
• Keyboarding speed of approximately 55 words per minute.