Trading Floor Support jobs in Toronto, ON

Attendance: Hybrid

Employment Category: Intermediate Professional

Type of Contract: Permanent

The Capital Markets Institutional Trading Support & Client Onboarding team provides institutional clients with the highest quality of service and supports multiple trading desks and groups including Institutional Equities, Options, ETF Market Making, Electronic Trading & Program Trading, Financial Products, Equity Capital Markets and Risk Management Solutions. As a primary contact for Institutional clients you will work closely with Traders to manage Client Onboarding & KYC / Due Diligence updates, client inquiries, manage account collateral, cash management, margin, security borrowing and lending, trade clearing & settlements, and client reporting, while ensuring the bank is minimized of any risk. You will share financial market expertise to provide information & recommendations regarding specific products and services like account types, (Cash, COD / DVP, Margin, Options, DMA), electronic trading, client reporting and online access.

Your role:

• Work closely with Traders, Sales, Business Heads, Business Management, and Technology Support teams in various sectors within Financial Markets such as Institutional Equities, Options, ETF Market Making, Electronic Trading & Program Trading, Financial Products, Equity Capital Markets, and Risk Management Solutions.
• Provide excellent client service and share financial markets expertise with large Institutional and alternative asset management clients
• Possess a strong understanding of risk management processes, investment strategies and investment products
• Comprehend complex asset management strategies and understand the impacts to client portfolios with respect to cash / margin, collateral, corporate actions and manage overall bank risk in real time
• Coordinate client day-to-day activities with internal partners including Trading Desks, Securities Lending, Fixed Income, Risk Management, Legal and Compliance, Cash Management, Foreign Exchange, Operational Risk, Accounting and Tax
• Manage risk through monitoring of Trader Inventories and positions and ensure accurate reporting for PnL
• Manage the segregation and buy-in process with clients, operational control and securities lending group
• Manage Client Onboarding and Trading Platform connectivity for Institutional Cash on Delivery, Cash Custody, Margin, Options, NCIB (Normal Course Issuer Bid), and At-The-Market clients and manage the KYC refresher process on an ongoing basis
• Lead client meetings, identify existing and potential client issues, and provide efficient solutions to clients
• Demonstrate strong communication skills and manage clear, concise internal and external communications
• Lead projects, (such as regulatory updates, T+1, KYC for Compliance), strategic initiatives and business development growth
• Review processes and procedures, propose & implement improvements such as automation solutions, and ensure documentation for business continuity
• Foster strong cross functional relationships with business partners for cohesive operational flow that maximizes efficiency and champions interdepartmental process improvements
• Train and mentor junior staff

Prerequisites

• Bachelor’s Degree in Business, Economics and three years of relevant experience in a related field required
• Good knowledge of Capital Markets, Master’s degree or CFA preferred
• Experience in middle office / trade support / brokerage services with a strong understanding of equity & derivative products, trade lifecycle & risk management principles
• Excellent interpersonal, client service, leadership and communication skills
• Strong analytical skills, process optimization, automation, programming / use of AI
• Completion of Canadian Securities Course (CSC), Conducts and Practices Handbook (CPH), and licensing with CIRO within 6 months required, completion of Options Licensing Course (OLC) and licensing with FINRA within a year
• Bilingualism both spoken and written (English and French) is considered an asset

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

Additional required languages: English

Skills: Capital Markets, Client Relations, Communication, Diversity & Inclusion, Leadership, Multitasking, Onboarding, Personal Support, Stress Management, Teamwork, Initiative, Active collaboration, Active listening, Cross-team Collaboration