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    • Experience required with Windows desktop and server operating systems.
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    • Provide high-level desktop support by resolving configuration issues, reviewing changes with clients, and maintaining documentation for desktop deployment…
    • Identifies, troubleshoots, and resolves hardware and software problems on desktops, servers, printers, and workstations and escalates incidents as necessary.
    • Sitting or standing for long periods of time at a workstation.
    • Manual dexterity is required to use a desktop computer and peripherals.
    • Manual dexterity required to use desktop computer and peripherals.
    • Sitting or standing for long periods of time at workstation.
    • Dedicated personal device (desktop, laptop, or tablet).
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    • Dedicated personal device (desktop, laptop, or tablet).
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    • Job Types: Full-time, Part-time.
    • Dedicated personal device (desktop, laptop, or tablet).
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    • Dedicated personal device (desktop, laptop, or tablet).
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    • Operation of desktop computer and peripherals.
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    • Act as an escalation point for complex desktop issues and executive support across the region.
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Career Resources:

Level 2 Microsoft Windows Systems Administrator
Revolution Networks
825 Exhibition Way, Ottawa, ON K1S 5J3
$63,000–$68,000 a year
Permanent, Full-time
Apply now

Job details

$63,000–$68,000 a year
Paid time off, Vision care, Dental care, Life insurance, Disability insurance, Extended health care, Work from home
Permanent, Full-time
Weekends as needed, Evenings as needed, On call
825 Exhibition Way, Ottawa, ON K1S 5J3

Full job description

Systems Administrator (Level 2)

Reports to: Service Manager

General Summary:

Level 2 System Administrators are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in the trenches experience, you should be prompt, polite and know the importance of communicating with clients and colleagues in a professional manner. The pace and demands in this environment are usually much greater than an "in-house" position. You should be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange/Office 365, VPN's, firewalls, backup systems and more.

Position Responsibilities:

  • Configuration and deployment of new computers
  • Hardware installation
  • Documentation of Client Networks
  • Small Projects
  • Installation of client software
  • Adding email to a client’s phone
  • Assist Sr. Technicians on Larger projects
  • Configuration, installation and troubleshooting Microsoft Office
  • Understanding of and ability to install computer hardware such as RAM
  • Configuring and troubleshooting Microsoft server and desktop operating systems
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
  • Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
  • Understands that the success of individuals is measured by the success of their teams
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Ability to articulate technical information clearly and simply to non-technical people
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
  • Is self-motivated and can be self-directed when necessary
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

  • Experience required with Windows desktop and server operating systems
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers, firewalls and wireless access points
  • Understanding of the relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DHCP and DNS services

Credentials and Working Experience:

  • You will have a minimum of two to four years work experience in IT, preferably in a helpdesk role
  • Minimum of 2 – 4 years experience with Windows server and desktop operating systems
  • Minimum of 2 – 4 years experience – Cisco Switching, VLAN, Routing, Firewalling Support
  • Minimum of 2 - 4 years experience - Server Hardware Support
  • Minimum of 2 – 4 years experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

Required:

  • Must have a valid Full G Canadian driver’s license
  • Must have a roadworthy car
  • Ability to work occasional evening and weekends
  • Part of an on-call rotation

Ideal:

  • Be fluent in French and English

Job Types: Full-time, Permanent

Pay: $63,000.00-$68,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Work from home

Work Location: In person

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