Technical Support jobs in Vancouver, BC

Above All Lighting operates business in Canada, USA and China for many years, main offices & warehouses include Metro Vancouver, Shanghai, California and New Jersey. We provide commercial & industry led lighting and smart controls for high end customers, like Telus telecommunications, CF Richmond Center, Metro Town 65 floor high-rise, Mirvish Village Toronto, 19 Duncan Toronto and University of Victoria etc. Installing Led lighting & controls can save 80%+ electricity, which helps to stop climate change. It is fully encouraged by BC Hydro and all levels of governments. Details please refer to www.AboveAllLighting.com.

We are committed to providing our valued customers with excellent service, which requires our team members to work at an exciting and positive workplace, with strong family culture. We offer a competitive compensation package, opportunity for personal & professional development, and a chance to make a difference. Exceptional training programs are an important part of our culture. We provide customer care training, technical training and sales training.

We are currently searching for a Technical Sales Support person to join our team at Richmond office.

Job Summary:

The qualified candidates will be expected to support our customers technically. They provide creative problem solving, customer-centric solutions. This individual will prepare CAD Shop Drawings in a timely manner. Technical Sales Support will be friendly, and willing to initiate and engage with customers.

Job Duties & Responsibilities

• Utilizing AutoCAD and Solidworks in drafting of submittal drawings for commercial, high-end residential and industrial spaces
• Collaborate with contractors, electricians, builders, architects, interior designers and lighting designers to ensure plans aligned with both design intent and technical requirements
• Interface directly with both sales and engineering teams to determine feasibility of design to successfully achieve customers’ desired fit, form, and function.
• Provide sales drawings, determine costs & lead times for special projects, attain performance thresholds
• Working with Controls team to integrate new technologies such as smart lighting controls system, wireless sensors etc.
• Advise clients on selecting the right fixtures and products based on aesthetics, functionality, and project goals
• Prepare visual presentations and technical drawings to effectively communicate design concepts

Skills & Competencies

• Ability to communicate with USA and Canada customers
• Design Software: AutoCAD, SketchUp, Enscape, Revit, Adobe InDesign etc.
• Design Expertise: Lighting design, space planning, finish selections
• Creative Skills: Hand sketching, concept boards, digital material boards
• Excellent attention to detail and ability to multitask
• Strong organizational and communication skills
• Ability to work on multiple projects simultaneously
• Able to work effectively in a team environment
• Self-motivated; able to function effectively both independently and as a member of a team

Job Type: Full-time

Pay: $52,000.00-$72,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site gym
• On-site parking
• Paid time off

Application question(s):

• Do you have lighting, building materials or electrical industry experience?

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• design: 3 years (required)
• Customer support: 1 year (preferred)

Work Location: In person