Technical Support jobs in Surrey, BC

Our LOWER MAINLAND region is seeking an individual to fill our full time Heating Technical Sales Support position. To join our thriving, family oriented organization at this level is rare and a great opportunity for someone who is self-motivated, adaptable, sociable and ethical. This is your opportunity to launch a fun and rewarding career with numerous avenues for advancement throughout our organization. Join our team and become one of our greatest assets!

The Heating Technical Sales Support person is responsible for empowering our sales teams and external customers with the expertise needed to navigate complex heating systems and the evolving regulatory landscape. In this role, you will be the definitive technical authority for our Lower Mainland branches and travel to the various locations is required to provide support and guidance to the heating team.

What We Offer:

• Regular wage reviews
• Medical/dental benefits
• Company-matched pension plan
• Life and disability insurance
• Employee Shares Program
• Annual bonus
• Personal Milestone Recognition Program
• Numerous opportunities for internal advancement
• Social events twice a year
• Annual learning allowance
• A culture of collaboration and service excellence

Salary range is $60,000.00 - $80,000.00 per annum plus compensation for mileage. Wages are scaled based on relevant experience and/or education.

Duties and Responsibilities:

• Develop and execute technical and Product Knowledge training programs for Lower Mainland Heating Sales Teams
• Evaluate and coordinate all manufacturer trainings for external customers, focusing on Hydronic/HVAC systems and new product innovations
• Provide high-level troubleshooting, equipment selection advice, and technical support to our Inside Sales teams, Outsides sales team and Branch staff
• Leverage Manufacturers Reps for occasional post-sale support to ensure client success and foster long-term partnerships
• Act as the technical link between Andrew Sheret's manufacturing partners and the end-user (contractor), providing detailed feedback on product performance in the field
• Manage and update the master database for all municipal, provincial, and federal (NRCAN) heating rebates and utility incentives
• Collaborate with key stakeholders to develop campaigns that support heating sales growth
• Conduct compelling product demonstrations and presentations tailored to clients and internal team needs, highlighting technical features and energy-efficient benefits
• Maintain comprehensive knowledge of industry trends, competitors, and emerging technologies to identify opportunities for the Outside Sales teams that support upselling and cross-selling
• Serve as the go-to technical expert for the branches in the Lower Mainland

Skills:

• 1-2 years in a sales environment (Inside/Outside) with a proven track record in B2B or technical sales
• Mandatory knowledge of the HVAC and Hydronics technical sales environment and products; familiarity with upselling techniques is highly advantageous
• Ability to conduct product demos and navigate commercial quotation/project pricing systems
• Proficiency with CRM software is preferred
• Strong negotiation, communication, and interpersonal skills for engaging clients and working effectively within a team
• Strong problem-solving skills to assess market trends and provide strategic technical solutions

Essential:

• Completion of Grade 12 or equivalent
• TECA and/or HRAI certified is an asset
• Post-secondary sales or business courses are considered significant assets.
• Professional appearance and attitude with a strong commitment to customer service excellence.
• Willingness to travel extensively (up to 75% of the time) throughout the assigned territory to provide hands-on and collaborative support to the Heating sales teams
• Basic math skills
• Time management abilities
• Valid BC Driver’s License

Since 1892, ANDREW SHERET LIMITED has specialized in providing a large inventory of plumbing and heating products to customers in Western Canada. We attribute our continued success and growth to focusing on our customer's needs. This success is accomplished through the dedication, knowledge and enthusiasm of all our team members amongst our 32 branches and 29 showrooms throughout Western Canada.

Apply at... https://www.sheret.com/careers.

We look forward to hearing from you!

Pay: $60,000.00-$80,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• Paid time off
• RRSP match
• Store discount

Education:

• Secondary School (required)

Experience:

• CRM software: 1 year (preferred)
• Negotiation: 1 year (required)
• B2B or technical HVAC sales: 1 year (required)

Language:

• professional English (required)

Licence/Certification:

• BC Driving Licence (required)
• TECA Certification (preferred)
• HRAI Certification (preferred)

Location:

• Surrey, BC (preferred)

Willingness to travel:

• 75% (required)

Work Location: In person