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Technical Support jobs in Newmarket, ON

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    • Serve as primary support liaison between clients and Jonas.
    • Due to recent growth we are seeking an ambitious person who will learn both our business as well as…
    • This will be a support role providing hyper care support for hardware refresh implementations that took place the previous day.
    • Set up and support IT hardware such as shop floor PCs, label printers, and scanners.
    • Familiarity with computers, printers, cell phones and network switches.
    • Respond to and resolve service requests and incidents related to desktops, laptops, printers, and other end-user devices.\r\n• Install, configure, and upgrade…
    • OpenText Static Application Security Testing (OpenText SAST) – Formerly Fortify Static Code Analyzer (SCA)• OpenText Dynamic Application Security Testing (…
    • The position does not require a RIBO license, but knowledge of insurance is an asset.
    • Review and underwrite new business applications and upload to company…
    • Bachelor’s degree preferred, or an associate degree in a technical field with a minimum of 3 years of experience in a customer support environment• Advanced…
    • Hands-on experience with databases such as Oracle and MS SQL Server• Strong analytical, troubleshooting, and problem-solving skills, with the ability to manage…
    • WHAT DO YOU NEED TO SUCCEED: • Bachelor’s degree preferred, or an associate degree in a technical field with a minimum of 3 years of experience in a customer…
    • Develop and refine AI-assisted tooling for log analysis, anomaly detection, and support ticket summarization.
    • We are seeking an experiencedSenior Cloud Support…
    • Provide periodic supportability assessments& offer technical support mentoring to increase the customer's knowledge.
    • French or Spanish Language is an asset.
    • The technician will contribute to and occasionally lead technical projects such as Microsoft 365 migrations, server or network upgrades, new site deployments,…
    • Collaborate with Product Supervisor to plan and manage customer product lines in business regions, prepare regional product maps, and organize market analysis;
    • Build a knowledge base of recurring field issues to prevent repeat problems and reduce support load over time.
    • PRE-SALES TECHNICAL SUPPORT (~30%).
    • Ideal candidates must have related experience and good communication skills.
    • He/She must be able to adapt to new environments rapidly.
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Job Post Details

Call Centre - Customer Support - job post

Jonas Software
3.2 out of 5 stars
Markham, ON•Hybrid work
$55,000 a year - Full-time

Job details

Pay

  • $55,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Markham, ON•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance

Full job description

Customer Solutions Analyst

Jonas Software – Construction Division

Hybrid - Markham, ON

The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career.

JOB RESPONSIBILITIES

Report to the Team Lead for daily direction and the Support Manager for administration:

  • Use listening and problem solving skills to effectively trouble shoot client issues
  • Have the ability to keep composure under stressful situations
  • Harness time management skills to effectively and efficiently resolve multiple client issues
  • Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
  • Serve as primary support liaison between clients and Jonas
  • Keep clients informed of progression with issues and provide follow up as necessary
  • Collaborate with other departments or offices as necessary to expedite resolutions
  • Promote and maintain a high quality, professional, service-oriented company image among clients
  • Assist with testing of the construction product

JOB QUALIFICATIONS:

  • Experience in accounting based applications preferably in Construction, Service and/or related industries a definite asset
  • Customer service experience preferably in the software industry preferred
  • Accounting degree and/or experience preferred
  • Proven ability to meet deadlines
  • Proven ability to problem solve and teach others
  • Excellent organizational, time management and customer service skills
  • Excellent command of the English language (spoken and written)

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

#Jonas123

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

  • Dental care
  • Life insurance
  • Paid time off
  • Vision care

Schedule:

  • Monday to Friday

Application question(s):

  • What is your salary expectation?

Experience:

  • bank industry: 1 year (preferred)
  • Call center: 1 year (preferred)

Work Location: Hybrid remote in Markham, ON

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