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Technical Support jobs in Newmarket, ON

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    • Identifying room for improvement, the technician is analyzing peer workflows.
    • Determining technician workflow processes lacking supporting documentation.
    • The Manager, End User Support Services will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs…
    • Lead, coach, and support the daily operations of the support team.
    • This role focuses on team leadership, operational efficiency, service quality, and cross-…
    • Serve as primary support liaison between clients and Jonas.
    • Due to recent growth we are seeking an ambitious person who will learn both our business as well as…
    • Provide first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners…
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    • Provide technical assistance and support for internal and external users/clients with issues related to computer systems, software and hardware.
    • Connaissance du support technique AS400 (atout).
    • Maîtrise des outils de support (PC Anywhere, Citrix), des outils d’imagerie et des applications courantes (…
    • Environment including supporting end-users for PC or server applications and hardware.
    • Working with Point-of-Sale systems, PC’s, AS400, telecommunication,…
    • 5 to 7 years customer technical support experience with the designated Advanced Applications.
    • Deliver customer training and provide technical support to the…
    • Knowledge of enterprise databases, monitoring and observability platforms, capacity planning, security, compliance, and infrastructure hardening best practices.
    • Show an understanding of the client environment and product enabling resolution of complex technical issues and providing alternative support options which may…
    • OpenText Static Application Security Testing (OpenText SAST) – Formerly Fortify Static Code Analyzer (SCA)• OpenText Dynamic Application Security Testing (…
    • WHAT YOU NEED TO SUCCEED• 5+ years of experience in technical support, enterprise software support, or a related client-facing technical role.
    • Diagnose and resolve common hardware and software compatibility issues affecting network performance.
    • Escalate unresolved technical issues to higher-level…
    •  Troubleshoot to determine and resolve the root cause of many hardware or software malfunctions at the desktop level as well as, occasionally, at the network…
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Job Post Details

Technical Support - job post

INFOTREE GLOBAL SOLUTIONS PRIVATE LIMITED
Markham, ON
$20.00–$38.57 an hour - Contract

Job details

Pay

  • $20.00–$38.57 an hour

Job type

  • Contract

Location

Markham, ON

Full job description

  • First-level triage and technical support for employees will be provided via tickets and an in-person support desk
  • Identifying room for improvement, the technician is analyzing peer workflows.
  • Determining technician workflow processes lacking supporting documentation.
  • Supporting the IT team with system setup, device upgrades, and replacements.
  • A fundamental grasp of Windows problem solving? Android/iOS familiarity
  • Focus on customer needs Ability to take thorough notes for precise problem recognition
  • Understanding MacOS thoroughly would be advantageous.
  • Familiarity with PowerShell or the command line interface (CLI)
  • CompTIA A+ certification
  • Understanding of networking jargon: DNS, LAN, and WAN
  • An individual who can adeptly operate a PC to carry out basic troubleshooting
  • Candidates with a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology are ideal, though not mandatory. 1-3 years of experience

Pay: $20.00-$38.57 per hour

Expected hours: 40.0 per week

Work Location: In person

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