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Technical Support jobs in Edmonton, AB

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    • Learn to diagnose and troubleshoot basic hardware, software, and network issues.
    • Respond to inbound calls and assist clients with program inquiries and…
    • Comfort utilizing an iPad to access Microsoft suite and other software applications is mandatory as well as an Intermediate level of Excel, enabling efficient…
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    • Hands-on experience in hardware troubleshooting and extensive application support experience.
    • Assist in the rollout of new hardware, software, and support tools…
  • View similar jobs with this employer
    • Hands-on experience in hardware troubleshooting and extensive application support experience.
    • Assist in the rollout of new hardware, software, and support tools…
    • Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices.
    • Install software and deploy hardware as required.
    • This is a technical role, where you will be engaged with the customers and shop to facilitate Rotating Equipment.
    • Supporting problem solving for the shop team.
    • Diagnose, troubleshoot, and resolve software, hardware, and system issues to minimize customer downtime.
    • In this customer-facing role, you'll combine your…
    • Provide strategic technical guidance to service departments and product support teams.
    • Provide advanced technical support to field and shop technicians to…
    • Maintains data integrity by ensuring user compliance with system governance standards.
    • Adheres to the database clean-up schedule, including account audits and…
    • Act as the main technical contact for customers and support sales when needed.
    • Troubleshoot and resolve issues across hardware, software, and networked systems.
    • The Deskside Support Technician provides Tier 2 technical support to end-users to ensure the reliable operation of desktop computing environments across the…
    • Technically skilled with the ability to use new hardware and software programs focused on blasting performance and design.
    • Possess a valid driver’s license.
    • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities…
    • 5 years of relevant experience in technical support, desktop support, IT help desk, or a similar role preferred.
    • 4+ Years with BA / BS.
    • 2+ Years with MA / MS.
    • Basic Troubleshooting: Resolve common technical issues, such as password resets, software installations, and hardware connectivity problems, ensuring quick and…
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Job Post Details

Helpdesk Support Technician - job post

Smart Start Canada ULC
3.0 out of 5 stars
Sherwood Park, AB T8H 1B5•Hybrid work
$19 an hour - Full-time

Job details

Pay

  • $19 an hour

Job type

  • Full-time

Location

Sherwood Park, AB T8H 1B5•Hybrid work

Benefits

Pulled from the full job description

  • Dental care
  • Disability insurance
  • RRSP match

Full job description

Department: Care Center Helpdesk

Reports To: Helpdesk Support Supervisor

Language Requirement: Bilingual position requiring professional fluency in both English and French (spoken and written) to support clients across Canada.

Compensation: $19.00 per hour

Schedule: Shift schedules will be discussed during the interview process.


This is a 100% in-office, full-time position located at 50–2899 Broadmoor Blvd., Sherwood Park, Alberta.


Remote or hybrid work arrangements are not available for this role.


Why You Should Join Us!

  • RRSP program with company match (up to 3%)
  • Comprehensive health and dental coverage after 90 days, with vision and other extended benefits after one year
  • Additional perks including company-wide discounts, and long-term disability coverage
  • Positive, collaborative work environment that supports work–life balance
  • Company career growth opportunities within a mission-driven organization


Position Summary

As a Helpdesk Support Technician, you’ll be the first point of contact for our customers, providing friendly, knowledgeable assistance and ensuring they feel supported every step of the way. This role is ideal for someone who enjoys problem-solving, communicating with people, and learning new technology. You don’t need prior experience in this field — we’ll provide full training and hands-on support. What matters most is your curiosity, attention to detail, and genuine desire to help others.


What You’ll Do

  • Respond to inbound calls and assist clients with program inquiries and technical support
  • Learn to diagnose and troubleshoot basic hardware, software, and network issues
  • Provide accurate and friendly assistance while documenting all customer interactions
  • Schedule appointments, set up accounts, and update client information in the CRM system
  • Collaborate with teammates and managers to ensure one-call resolution whenever possible
  • Participate in hands-on training sessions to develop your technical and service skills
  • Contribute to a supportive, team-oriented environment focused on growth and learning
  • Adhere to company policies, confidentiality standards, and Canadian privacy requirements
  • Support Care Center operations across multiple queues or projects as needed


Qualifications

  • Excellent verbal and written communication skills in both English and French
  • Basic computer literacy and willingness to learn
  • Ability to actively listen, multitask, and problem-solve in a fast-paced environment
  • High level of professionalism, empathy, and commitment to first-call resolution
  • Dependable with exemplary attendance and punctuality
  • Strong computer proficiency, including Microsoft 365 (Word, Excel, PowerPoint)
  • High school diploma or equivalent
  • Ability to successfully pass a criminal background check, as required for the role


Physical Requirements

Prolonged periods of sitting at a desk, working on a computer and use of a telephone.


We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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