Skip to main content
Post your resume and find your next job on Indeed!

Technical Support jobs in Calgary, AB

Sort by: -
    • Comprehensive health benefits - Medical and dental coverage to support your well-being.
    • Handling incoming external and internal issues, concerns, and requests…
    • Provide local tech support assistance for our factory partner brands.
    • Act as technical resource to the Master Group sales teams.
    • Ability to work under pressure.
    • Troubleshoot hardware, software, Microsoft 365, network, printing, phone, and mobile device issues.
    • Set up, deploy, maintain, and replace computers, laptops,…
    • Provide technical assistance and support for internal and external users/clients with issues related to computer systems, software and hardware.
    • Provide technical and escalation support for accounting & assurance application software.
    • Excellent communication skills with the ability to translate technical…
    • View all MNP jobs - Calgary jobs - Accounting Specialist jobs in Calgary, AB
    • Salary Search: Accounting Support Specialist salaries in Calgary, AB
    • See popular questions & answers about MNP
    • Develop a strong understanding of data entry processes and other essential tasks.
    • Comprehensive health benefits - Medical and dental coverage to support your…
    • Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees.
    • Fournir un soutien technique ainsi qu’un soutien d’escalade pour les logiciels applicatifs de comptabilité et de certification.
  • View similar jobs with this employer
    • Proven ability to troubleshoot and resolve hardware/software issues and support enterprise engineering systems.
  • View similar jobs with this employer
    • Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
    • Incident & Service Request Management.
    • Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
    • Document all customer interactions accurately to support issue tracking, trend analysis, and team awareness.
    • The company has built a comprehensive practitioner…
    • Coordinates the planning and installation of hardware and software in schools.
    • A+ Certification or equivalent credentials in computer hardware/software and…
    • Use the low-code and scripting tools in the platform to remove manual effort from business processes and from support work itself.
    • Manage the data lifecycle, including cleaning up and moving old data during system upgrades.
    • Ability to communicate clearly and effectively with both technical…
Get email updates for the latest Technical Support jobs in Calgary, AB

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

technical support representative
technical support specialist
tech support
technical assistant

Career Resources:

Bilingual (French and English) Service Support Analyst
PBS Systems
·
2.2
3131 114th Avenue SE, Calgary, AB T2Z 3X2
$49,000–$59,000 a year
Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Pay

$49,000–$59,000 a year

Job type

Full-time

Benefits

Pulled from the full job description
Paid time off
Dental care

Full job description

Company Name: PBS Systems
Job Location: Calgary, AB (Technology Center)
Job Type: Full-time, Permanent
No. of Openings: 01
Job Requirement(s): Travel throughout Canada and USA, 1 week per month
Internal Job Title: Bilingual (French and English) Service Support Analyst - Tier 1
Reports To: Team Lead, Service Support

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Service Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

Job Responsibilities:
  • Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
  • Logging and documenting all customer interactions within our ticketing system and escalating matters as required
  • Collaborating with other groups/departments to streamline service delivery
  • Identify opportunities to drive process improvements that positively impact the client’s experience
  • Develop knowledge and understanding of our software and supporting infrastructure
  • Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
  • Achieving and exceeding KPI targets and other metrics defined by the department
  • Available to travel at least 1 week per month throughout the US and Canada
  • Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
  • Commit to ongoing personal development and cross-training as recommended by your Team Lead
​

Qualifications:
  • High school diploma
  • Must have Valid Driver’s license
  • Previous customer service, helpdesk or dealership experience will be considered an asset
  • Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
  • Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English
  • Strong decision making and analytical abilities
  • Strong detail orientation
  • Effective time management and organization skills.
  • Ability to work independently and within a team environment
What we offer:
  • Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
  • Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
  • Comprehensive health benefits - Medical and dental coverage to support your well-being
  • Paid Time Off – PTO to help you recharge and maintain work-life balance
  • Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
  • Employee recognition - Regular appreciation programs and performance-based incentives
  • Competitive compensation package
  • Competitive annual base salary ($49k/yr. - $59k/yr.)
  • French incentive $5,000
  • Up to $4,800 per year in product certification bonuses
  • Outstanding travel incentive bonuses
  • Additional performance incentives
  • Attractive employee referral bonuses
  • Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.

#INPBS
Let Employers Find YouUpload Your Resume