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Technical Support jobs in Alberta

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    • Enthuse customers and provide best experience through best in class hardware, software and technical support services.
    • Support project rollouts and deployments.
    • Comfort utilizing an iPad to access Microsoft suite and other software applications is mandatory as well as an Intermediate level of Excel, enabling efficient…
    • We are looking for a Technical Support Analyst to provide technical, software and hardware support in a 24/7 service desk environment.
    • Lead, coach, and support the daily operations of the support team.
    • This role focuses on team leadership, operational efficiency, service quality, and cross-…
    • We are looking for a Technical Support Analyst to provide technical software and hardware support in a 24/7 service desk environment.
    • Provide a high level of customer support for users regarding applications, IT hardware, VoIP phones and other related helpdesk functions.
    • Opportunities to grow into senior technical, cybersecurity, or leadership roles.
    • Troubleshoot Windows and Mac PCs, Windows Server, printers, and network devices…
    • Diagnose and resolve hardware, software, printer, peripheral, and connectivity issues.
    • Provide white-glove support to leadership and operational teams.
    • Post-secondary education in a relevant field (e.g., mechanical engineering, diesel technology, heavy equipment technical certification) or equivalent experience…
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    • Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices.
    • Install software and deploy hardware as required.
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    • Ensure allocation of the necessary technical resources in order to respond concretely to any situations by following the existing escalation scales.
    • Diagnose, troubleshoot, and resolve software, hardware, and system issues to minimize customer downtime.
    • In this customer-facing role, you'll combine your…
    • Send technical analysis to the customers, and provide the customer with recommended service and repair options.
    • Maintains data integrity by ensuring user compliance with system governance standards.
    • Adheres to the database clean-up schedule, including account audits and…
    • Provide clear, concise, and timely communications to technical teams, business stakeholders, and executive leadership during incidents.
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Job Post Details

Onsite IT Support Technician - job post

Hemmersbach Nordamerika
2.8 out of 5 stars
Bonnyville, AB
$24–$28 an hour - Full-time

Job details

Pay

  • $24–$28 an hour

Job type

  • Full-time

Location

Bonnyville, AB

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Disability insurance

Full job description

Onsite IT Support Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Your benefits

  • International job opportunities
  • Health/ Medical insurance
  • Life insurance
  • Disability Insurance
  • Dental insurance
  • Internal career development program

Your skills

  • Minimum of 2–3 years of experience in desktop IT support
  • Knowledge of TCP/IP and basic networking concepts
  • Familiarity with Windows OS, Mac OS, and common enterprise applications
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Valid driver’s license and willingness to travel between client sites
  • Technical certifications such as A+ or Network+ are preferred
  • This role is an Hourly Non-Exempt position with a targeted salary range of $24 - $28 USD based on experience and skillsets.

Your tasks

Hemmersbach is seeking an experienced L2 Onsite Technician to provide onsite IT support across enterprise environments. The role focuses on troubleshooting hardware and software issues, supporting desktops, laptops, and peripherals, and maintaining IT infrastructure. The ideal candidate has strong technical troubleshooting skills, experience with desktop support, and delivers excellent customer service while working directly at client sites.

Key Responsibilities:

  • Provide onsite technical support for desktops, laptops, and peripherals
  • Diagnose and resolve hardware and software issues
  • Install, configure, and maintain IT systems and applications
  • Maintain accurate service records, inventory, and equipment tracking
  • Communicate effectively with clients, teams, and management
  • Support project rollouts and deployments

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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