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Technical Support jobs in Alberta

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    • Provide a high level of customer support for users regarding applications, IT hardware, VoIP phones and other related helpdesk functions.
    • The Systems Administrator is primarily responsible for ongoing support and troubleshooting of the Yardi property management platform, including Voyager 7,…
    • Ability to install, configure, and maintain computer hardware, printers, and peripheral devices.
    • The ideal candidate will provide technical assistance to end-…
    • Diagnose and resolve hardware, software, printer, peripheral, and connectivity issues.
    • In this role, you'll troubleshoot technical issues, support end users,…
    • Be the technical lifeline for the field.
    • Provide real time trouble shooting support when required.
    • Help create and document solutions to discovered issues to…
    • The position supports end users across 16 hotels, 7 restaurants, 2 spas, a retail shop, and a cinema, working as part of an internal IT support function.
    • Support leadership with reporting, forecasting, and operational planning activities.
    • Assist project managers and practice leaders with project administration…
    • Comfort utilizing an iPad to access Microsoft suite and other software applications is mandatory as well as an Intermediate level of Excel, enabling efficient…
    • Data entry and configuration: Assist with various projects involving data entry (e.g., system configuration, initial setup of a new partner) and validate the…
    • Provide local tech support assistance for our factory partner brands.
    • Act as technical resource to the Master Group sales teams.
    • Ability to work under pressure.
    • Install, configure, maintain, and troubleshoot desktops, laptops, printers, phones, and other IT equipment.
    • Provide technical support to employees for hardware,…
    • Support new deployments, including hardware installation, network setup, configuration, testing, and go-live readiness.
    • Lead, coach, and support the daily operations of the support team.
    • This role focuses on team leadership, operational efficiency, service quality, and cross-…
  • View similar jobs with this employer
    • Hands-on experience in hardware troubleshooting and extensive application support experience.
    • Assist in the rollout of new hardware, software, and support tools…
  • View similar jobs with this employer
    • Hands-on experience in hardware troubleshooting and extensive application support experience.
    • Assist in the rollout of new hardware, software, and support tools…
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Job Post Details

Senior Mitel VoIP Support Specialist - job post

Total Communication Services Inc.
Calgary, AB
Full-time

Job details

Job type

  • Full-time

Shift and schedule

  • On call

Location

Calgary, AB

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Life insurance
  • Extended health care

Full job description

Senior VoIP Support Specialist

TotalComm stands as a leader in managed technology across Canada, offering a spectrum of solutions to a diverse clientele since 1996. Our growth is propelled by our dedicated team, renowned for their personal approach and commitment to excellence. As we continue to solidify and extend our market presence, we invite professionals who value solution-oriented and personalized engagement to join our team. Our objective is to broaden our reach and sustain exceptional support for our current customers and expanding our customer base.

Our portfolio includes business telephone systems, nurse call solutions, voice & internet connectivity, structured cabling, security solutions, paging solutions, sound masking, and mass notification solutions. With team members throughout Canada and serving business customers from coast to coast, we are expanding..

Job Focus

  • Provide a high level of customer support for users regarding applications, IT hardware, VoIP phones and other related helpdesk functions
  • Provide support for customer requests, analyze problems and escalate issues when necessary
  • Communicate technical information to nontechnical users
  • On call rotation required for afterhours emergency support
  • Troubleshoot LAN/WAN and connectivity issues
  • Using our ConnectWise Ticketing System, enter, time, details of work performed and resolution steps immediately after completing each intervention.
  • Interact effectively with the client during service interventions and maintain the highest degree of customer satisfaction.
  • Deploy, install and manage computers/servers and VoIP Devices in accordance with corporate standards.
  • Support Network data equipment as it relates to VOIP infrastructure
  • Create and maintain appropriate documentation for recurring issues.
  • Ability to take ownership and leadership of work, projects and junior staff
  • Collaborate in projects with all team members and focus on improving where needed
  • Work with the sales team for sales engineering of platforms
  • Coordinates with internal and customer IT resources and customers throughout projects
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.

Expertise Required

  • Mitel MiVoice Business installation and support experience
  • MiCollab Installation and support
  • MiVoice Border Gateway Installation and support
  • MiVoice Contact Centre
  • VMware and Cloud Deployments
  • VoIP Deployments on shared or parallel networks
  • PRI/SIP/Analog connectivity experience
  • Excellent understanding and experience with LAN, WAN, TCP/IP, POE switching and Routers
  • Troubleshooting skills
  • Experience with Microsoft Windows operating systems, networking, VoIP QOS standards/requirements
  • Experience in programming and scripting
  • Experience with Netgear POE/Ubiquiti networking equipment
  • Experience in virtualization technologies including Hyper-V and VMware
  • High level knowledge of Network protocols such as TCP/IP, DNS, UDP, RTP, SIP and DHCP
  • High level knowledge of Wireshark to dissect/interpret these protocols to troubleshoot issues

Bonus Expertise

  • Experience with NEC 9100 Telephone Systems
  • Experience with Toshiba Telephone Systems
  • Experience with Zultys Telephone Systems
  • Experience with ConnectWise CRM/RMM Platform
  • Experience with SX200/Legacy Mitel equipment

Other Requirements

  • Excellent Customer Service
  • Flexible work schedule
  • Organized and high attention to details
  • Travel as needed
  • Excellent communication skills both written and verbal
  • Education
  • A+, Network+ certification
  • All relevant Mitel certification

Job Type: Full-time

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off

Experience:

  • Mitel: 5 years (required)
  • Telecom Technician: 5 years (required)

Work Location: In person

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