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Technical Support Specialist jobs in Waterloo, ON

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    • Support production for IT support requests.
    • Remote support – off hours and weekends.
    • Communicate and support Continuous Improvement, 5S and standardized work…
    • View all Magna International jobs - Guelph jobs - Helpdesk Support jobs in Guelph, ON
    • Salary Search: Helpdesk Tchnician salaries in Guelph, ON
    • See popular questions & answers about Magna International
    • The Specialist, IT Support provides first-line technical support to lawyers, legal assistants and business professionals.
    • 2–5 years IT support experience.
    • Strong analytical, troubleshooting, and client-facing technical support skills.
    • Experience working in production support environments with incident management…
    • Show an understanding of the Client environment and product enabling resolution of complex technical issues and providing alternative support options which may…
    • You will support the support delivery teams by providing technical guidance, solve problems, and performing Administrator functions in the CSM platforms used by…
    • Minimum 4 years in technical support or equivalent technical troubleshooting role.
    • Deliver end-to-end technical support for OpenText solutions, ensuring…
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    • Passion for providing quality customer service and technical support.
    • Troubleshoot technical and non-technical issues with the tools and skills after product…
    • Provide on-site 1st level Incident and Request management support to IT end-users employees, with a particular emphasis and focus on first call and level…
    • 5+ years of experience in desktop support, deskside support, service desk, or technical support.
    • Provide technical support for desktops, laptops, mobile devices…
    • Provide first and second-level technical support to end users for hardware, software, printers, mobile devices, and business applications.
    • Provide technical support and assistance to end users.
    • Strong technical knowledge of computer hardware and software.
    • Onboard and offboard end users as required.
    • We support new business by expanding the boundary of the product in select areas, and we provide a scalable technical support framework across a number of…
    • Document solutions and contribute to a scalable technical knowledge base.
    • We may utilize AI tools to support our hiring team in notetaking, summarization, and…
    • Provide technical support for all employees of the company.
    • Coordinate with third party vendors for escalated support issues.
    • 5+ years of Information Technology experience in enterprise technical support.
    • Provide technical guidance and support with implementation and feasibility…
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Job Post Details

Magna International logo

Helpdesk Tchnician - job post

Magna International
3.5 out of 5 stars
65 Independence Place, Guelph, ON N1K 1H8
$71,744–$79,700 a year - Full-time

Job details

Pay

  • $71,744–$79,700 a year

Job type

  • Full-time

Location

65 Independence Place, Guelph, ON N1K 1H8

Full job description

Job descriptions may display in multiple languages based on your language selection.

What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

QUALIFICATIONS NECESSARY TO DO THE JOB:

  • Immediate opening

- $71,744 - $79,700 annual compensation

  • University Degree/College Diploma (preferably in Computer Science) or equivalent experience required
  • Minimum three years in IT role preferred
  • Proficient computer use with MS office and related software
  • Must have Customer Obsession ability and understanding
  • Experience with hardware – printers, scanners, cell phones
  • Windows administration experience (Active Directory) an asset
  • Previous computer operations experience (maintenance, setup, backup, problem solving)
  • Excellent communication skills (written and oral, in English)
  • Ability to lift 40lbs
  • Proven ability and desire to work as part of a team whose primary focus is customer service
  • Previous administrative experience an asset
  • Proven ability to work with many priorities
  • Must be well organized with great attention to accuracy and details

MAIN DUTIES:

  • Support production for IT support requests
  • Remote support – off hours and weekends
  • Support various Barcode printers and scanners on the floor: includes cleaning and problem solving
  • Troubleshoot and support any computer hardware/software issues – AS/400, PC, printers, e-mail

- Support AS/400 applications - EDI, Shipping, Customer Service

  • Perform and verify AS/400 nightly backups
  • Maintain forms and logs of requests; equipment database
  • Train, coach and assist users throughout the company with problem resolution
  • Maintain and troubleshoot cellular and communications devices
  • Communicate and support Continuous Improvement, 5S and standardized work implementation
  • Other duties as assigned

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.


AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.


Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.


Worker Type:

Regular / Permanent

Group:

Magna Exteriors
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